Quality Assurance Management

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Career Profile

Results-focused professional, with over ten years' experience, in operations

management, managing

projects, improving efficiency of production, team building and detailing project

information to determine

effective processes for operations. Successful track record for achieving results

through others, with team

concepts and effective communication. Recognized ability to partner with and

motivate staff through

positive attitude and innovative, collaborative approach. Substantial practical

knowledge and

understanding of manufacturing processes, quality and operations support.

Experienced in multitasking

and prioritizing in order to manage large groups and heavy workloads to ensure

success in a timely

manner. Able to identify areas of strength and weakness and implement process

changes, LEAN

manufacturing standards, changes in operations and systems that optimize

productivity, shorten lead times,

lower costs and increase reliability.

Areas of Strength

Manufacturing Operations High Performing Teams Labor Relations

Team Building and Leadership

Safety Regulations Staff Development Profitability

Improvements

Scheduling/Budgeting LEAN Manufacturing

Principles

Professional Experience

GameStop Corporation, Grapevine, TX 2007 to November 2013

Ranked #273 on the Fortune 500, GameStop is the world's largest multichannel video

game retailer. GameStop's retail network and family of brands include 6,650

company-operated stores in 15 countries worldwide and online.

Operational Supervisor, Warehouse Production

Managed and implemented new Mobile department which generated over a million dollars

in sales

Hired, trained, and supervised 100+ associates in cell phone and tablet

refurbishing, cell phone repair and QA checking daily.

Responsible for departmental quality, cost and scheduling.

Coordinated schedules of major work activities, to support required goals and

objectives.

Ensured team members follow proper procedures, safety regulations and met individual

goals.

Managed employee relation issues thru; coaching, counseling and corrective actions.

Built relationships with team, colleagues and internal customers to ensure all goals

were achieved

Facilitate team meetings daily and cross-shift round tables monthly to ensure

consistency across all shifts.

Monitored employees' timecards, vacations and administered 90 day and annual

reviews.

Set quality standards and KPIs, conduct random audits to ensure process and quality

standards were met.

Drove lean management and 5S principles.

Championed continuous improvement and stayed proactive to the department's needs.

Compiled multiple reports on operational data and measures; coordinate with other

departments to implement process or procedure improvements.

Created SOPs, manage and streamline processes, increasing production by 300%.

Eliminated redundant resources by 30%; decreased CPU by reducing headcount per cell

from 22 associates to 14.

Improved departmental accuracy from 5% to 1.8%.

Reduced shrink in the department by 47% by improving inventory tracking system.

Developed and implemented Production Tracker, monitoring production by tech, cell,

shift and/or grade conversions.

General Motors Corporation, Arlington, TX 1993 to 2007

Ranked #5 on the Fortune 500, General Motors is committed to designing, building and

selling the world's best vehicles.

Operational Supervisor, Manufacturing Production

Planned and managed daily production operations for high-volume automotive assembly

plant, ensuring consistent achievement of daily production goals.

Supervised assemblers installing doors, emergency brake systems, airbags, electrical

harnesses, lift gate latches, and sunroof windows, and inspecting electrical

systems.

Daily production of 500 vehicles.

Trained and evaluated performance of 20-24 production assemblers.

Provided on-the-job technical training to support staff; provided safety/OSHA

compliance training.

Monitored and tracked inventory and delivery of parts with material handlers.

Troubleshoot day to days issues and eliminated reoccurrences through root cause

analysis.

Ordered and controlled distribution of employees' personal safety items and

equipment.

Quality Assurance/ISO-QS 9000/ISO 14001: Investigated, documented, and resolved

quality assurance issues throughout production process.

Performed various administrative tasks supporting mission of quality performance and

services.

Worked and supervised employees in a composite manufacturing environment.

Education

University of Phoenix, Irving TX (2010)

Bachelors of Science Program: Business Management

Medaille College, Buffalo, NY(2003)

Bachelors of Science Program: Business Administration/Communications

General Motors Corporation - Supervision/Management/Technical Training

Courses. Completed 319 classroom hours of instruction in a variety of

courses including:

Team Leader Training Safety/OSHA Compliance Innovative Thinking

Engine Build ISO 14001 Electrical Safety Practices QA Advance

Practical Problem-Solving Equipment Lockout Change Methodology

Ergonomics Production Maintenance

GMS: The Value of Lean Manufacturing Course.

? Increase on Time Delivery ?Improve Customer Satisfaction ? Increase

Working Capital Utilization ?

Improve Total Quality Performance

COMPUTER PROFICENCIES:

MS Office Suite

Kronos

AS400 Warehouse Management System

PeopleSoft

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