Customer Service Quality Assurance

Carmen Salter

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*** ******* ***., *****, *** Jersey 08618

Phone 609-***-**** Cell phone# 609-***-**** . Email-

******.*********@*****.***

SKILLS SUMMARY:

Microsoft Ofc Suite 2010 Computerized Accounting

Full Cycle Accounting

Quick Books &Peach Tree Financial Analysis

General Ledger-Cash Reconciliation

Business Math-English Microsoft Outlook

Proactive Customer Service Mindset

Meticulous Attention to Detail Data Entry

Para-Professional Experience

EDUCATION:

Harris School of Business Graduated Mar. 2014- Mercer County

Community College, Career Training Institute, Certified Office

Automation, PC Application Specialist; Graduated -August 2000

WORK HISTORY:

State of New Jersey, Division of Children and Families

Sept. 2013 - Jan. 2014

Office of Procurement --

. Creating Purchase Order #'s on behalf of State approved Vendors,

maintaining Excel electronic spreadsheets & files.

. Purchases budgeted computers; software equipment, furniture, carpet,

offices supplies, and other significant departmental needs.

. Performs bookkeeping duties such as coding, recording postings, and

processing day-to-day transactions, tracks supporting docs.

Capital Health System, Trenton, NJ

Jan 07- July 2012

Public Relations/ Marketing- Department Secretary

. Used basic and intermediate features of MS Office Suite 2007 & 2010

applications; data entry, maintained software maintenance.

. Maintained Departmental Budget & financial reports for Public Relations

-Advertising-Sponsorship budgets / allocated expenses.

. Administrative duties involved; clerical, calendaring, traveling; record

keeping; Information processing; supported a team of ten.

. Prepared & proofread memoranda, analyzed expenditures, created and

dispersed voluminous mail merges, governed volunteers.

. Appropriated accounting codes & expense codes; proved, ruled journalized,

reconciled, and posted entries of all expenditures.

. Promoted positive behavior within the department and the hospital

community at large, volunteered at many hospital drives.

.

College of New Jersey, Ewing, NJ

November 2005- Jan 2007

Administrative Assistant

Multi-tasked within the Academic Grants and Sponsored Research

Department; Maintained maintenance of files and Data Entry.

. Maintained and tracked all account payables, and check reimbursements on

behalf of faculty and staff, created all mail merges.

. Logged in all Authorized payroll requests, calendaring, travel expenses,

reconciled monthly bank statements, and invoiced billing.

Educational Testing Services, Ewing, NJ

December 2000-- Oct. 2005

Resolutions Specialist (GRE-GMAT-PRAXIS-TOEFL-SAT)

0. Responsible for tracking testing material involving Irregularity reports

and all occurrences within all Testing Centers.

1. Recorded and updated data of all incoming calls and correspondence;

secured confidential data on ETS'mainframe software.

2. Electronically submitted requests to Readers for rescoring, as advised

through Testing Security policies and procedures

Honorable Paul D. McLemore

March 1999- Oct. 2000

Municipal Judge/C.R. Attorney, Ewing, NJ- Legal Assistant

3. Required to proof read legal motions and briefs as needed on behalf of

each client, prior to all (Court hearings) also Data entries.

4. Maintained all client files: scheduled court dates, depositions,

interrogatories & office appointments, calendaring & traveling.

5. Maintained detailed accurate accounts using Excel spreadsheets, tracked

account histories and invoiced all legal costs and fees.

Rewards and Recognitions

. Directors List- Academic Honors, Harris School of Business - Awarded

March 2014

. Recipient of Capital Health's Distinguished Top Performers Award

(Mar.2008-2011)

. ETS Teamwork Awards within the Operations Department, Best time and

attendance awards.(2000-2005).

. Certificate of Excellence Awards, Quality Assurance Coordinator, GRE

Program, Fantastic Achievement Award Recipient 2000.

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