Customer Service Quality Control

Jodi Lucado

***** **** ** **, *******, Washington 98271

Home: 360-***-**** ****.******@*****.*** Cell: 425-***-****

Clinical Lab Assistant/Phlebotomist

Summary of Qualifications

Core Competencies

• Data entry using LIS • Active Listening • Microorganism isolation

• Ability to perform point of care tests • Pre-Analytical Specimen Processing • Time Management

• Management of Material Resources • Age Appropriate Customer Service • Critical Thinking

• Computer Skills • Quality Control Analysis • Laboratory Safety

• Service Orientation • Knowledge of Laboratory Equipment • Result retrieval

Education

Clinical Lab Assistant P rogram, Edmonds Community College, Edmonds, WA - April 2014

Preparation for entry level positions in the clinical laboratory. These entry level positions include employment in medical centers,

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outpatient laboratories, research facilities, and doctor offices. Students are trained in all aspects of the clinical laboratory including, the

skill of phlebotomy, waived testing, specimen processing, data entry, laboratory safety, result retrieval, quality control, laboratory

billing, basic microbiology, and transfusion support services.

Eligible for ASCP certification and licensing as a Health Care Assistant “A” (WA State).

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NAACLS certification

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M icrobiology, H uman Relations, and M ulticultu ral, Shoreline Community College, Shoreline, WA

– A ug. 2013

Microbiology: Survey of microorganisms with focus on healthcare applications. Laboratory techniques include isolation and

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identification of bacteria.

Human Relations: Study of human relations in organizations, the identification and development of factors which tend to create a

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harmonious environment in work situations, discussion and case studies in problem solving and organizational behavior.

Multicultural: Explore multicultural understanding in the workplace from a business leadership perspective. Develop a personal and

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historical understanding of power and privilege to understand how multiculturalism can make businesses successful.

Professional Experience

Level 4 Machine operator/Safety Coordinator, Kimberly-Clark Corp.,

July 2002 -

2900 Federal Ave., Everett, WA 98201

December 2011

• Level 4 Machine operator: Run quality paper products on multiple machines from winders to packaging. Know the quality specifications

for each type of product and parameters of each machine. Repair machines as needed. Order machine parts. Perform preventive maintenance

checks.

• Record production data, such as weight and amount of product processed, type of product, and product waste.

• Take product samples during and/or after processing for laboratory analysis.

• Safety coordinator: Give monthly safety meetings. Collecting and filing the monthly safety minutes. Ordering all safety supplies and PPE

for the second floor. Perform investigations of accidents or near misses, as well as the corrective actions. Rewrite procedures for equipment update

or for safety requirements.

• Forklift certifier.

Certifications

• Clinical Laboratory Assistant – NACCLS approved

• Phlebotomy Technician – In the process of applying for MA-Phlebotomy Certificate

• Healthcare Provider CPR card

• AIDS Education for Healthcare Workers

• Basic HIPAA Privacy and Security

References and/or Letters of Recommendation upon request.

Contact this candidate