Customer Service Administrator

Location:

Posted:

March 31, 2014

Carmichael,CA 95608 916-***-****

Network & Systems Administrator

Objective

Position as a Computer Support Service Technician where my technical knowledge,customer service

experience and communication abilities will be useful in troubleshooting computer problems.

Qualifications

• Expert problem solver who rapidly diagnoses and resolves critical enterprise system issues

• Forward thinking professional who accurately forecasts future capacity, resource, and cost requirements

• Professional individual who is committed to keeping up to date with the latest developments

• Willing and capable of working flexible hours (nights and weekends) when necessary

TECHNICAL SKILLS

• Configuring and Managing Active Directory, DNS/DHCP

• Network Security, Data Packet Monitoring, Firewall, Network Anti-Virus

• Wireless Routers and Access Point Configurations.

• Configure VLAN,VPN Server, VOIP, Web Server, FTP Server

• Hardware and Software Troubleshooting

• Experience maintaining HP ProLiant class and DELL servers

• Server Virtualization with VMware, Citrix XEN Server and Microsoft Hyper V

• Design and Deploy Network Cabling and Server Rooms.

• Microsoft SQL Servers and SharePoint Server Management

• Programming Languages: Visual Basic,VBA

Certificates

• MCSE Jun 2011,Istanbul, Turkey

• MCSA Jun 2011,Istanbul, Turkey

• MCITP October,2010, Tehran, Iran Tehran Institute of Technology (TIT)

• CCNP(Routing) July 2010, (TIT), Tehran, Iran

• CCNA May, 2010, (TIT),Tehran, Iran

Education

• A.S. Computer Information System (Networking concentration ),Sierra College,CA

• B.S. in Accounting July 2003, Payam Noor University, Tehran, Iran

Work Experiences

• Instructional Assistant Sierra College,Rocklin, CA Fall 2013- present

• Network Administrator (Full Time), Shemal Cement Co., Iran 2006 - 2013

Shemal Cement Co. is one of Iran's leading companies in the cement production industry.

• Network Administrator (Part Time) 2008 –2012

Sayahan Sepehr Aisa Co. is one of Iran's leading companies in the exports mineral