Manager Technician
Resume:
Marc A Montecalvo
***** ******** ***** *****: 813-***-****
Riverview, FL 33579 US ****.**********@*****.***
Certifications
● A+ Certified by CompTIA
● Dell Certified Systems Expert (DCSE)
Abilities
● Extensive knowledge of all Microsoft Windows Desktop and Server Operating Systems
● Extensive knowledge of Microsoft SQL 2000, 2005, and 2008
● Extensive knowledge of all Microsoft Office programs
● Working knowledge of current Macintosh Operating Systems
● Excellent writing, analytical and communication skills
● Self motivated, organized and able to work independently
● Consistent ability to multi task and complete projects on time
Employment History
Owner / Photographer
08/2012 – Present Montecalvo Photography LLC Riverview, FL
● Self employed photographer for weddings and special events
● Complete management of all business functions: bookkeeping, taxes, scheduling, etc.
Sr Technician
12/2009 – 08/2012 CompuGroup Medical Tampa, FL
● Conducted complex analysis of systems, including diagnosis, correction of faults, and proposed solutions
● Implemented new client server installations as well as conducted server migrations for existing clients
● Acted as lead on all Microsoft SQL database issues and the back end of our software
● Reviewed new builds and hotfixes from development and coordinated the roll out of updates to clients
● Performed support and analysis functions across a range of development and project activities
● Assisted with employee technical development leading to increased employee efficiency
Sr Technician / Resolution Specialist
1/2007 12/2009 Dell (Stream Global Services) Tampa, FL
● Diagnosed, analyzed and rectified hardware and software failures for Enterprise and Server clients
● Provided advanced tier support to production team
● Handled technical escalation calls from dissatisfied customers
● Trained classes to increase technical knowledge of agents leading to greater employee efficiency
● Participated in round table discussions to address and improve multi level technical issues regarding
software, hardware, and procedures
Store Manager
8/2004 9/2006 Mega Micro Systems Brandon, FL
● Managed employee operations to include hiring, training, scheduling, and yearly reviews
● Diagnosed and repaired issues with customer workstations, servers, and networks
● Interfaced with clients in choosing the best computer or upgrade to fit their needs including designing
custom computers and servers
Safety and Security Officer
9/2003 8/2004 Brandon Regional Hospital Brandon, FL
● Ensured a safe and secure working environment for employees throughout the hospital
● Addressed non medical questions and concerns of patients and visitors
Field Technician
8/2002 9/2003 Jersey Jim Towers Clearwater, FL
● Designed and installed entertainment systems, surveillance systems, and computer networks in both
residential housing and businesses
● Completed pre wiring in new residential and commercial buildings
● Trained users in the operation, maintenance, and basic troubleshooting of personalized systems
General Manager
3/2002 10/2002 Red Roby Software, Inc. Brandon, FL
● Managed finances to include balancing books, creating invoices, and documenting tax paperwork
● Represented the company in public relations events and networking fairs
● Spearheaded the company’s product market research
Computer Maintenance Journeyman
7/1999 2/2002 United States Air Force Brandon, FL
● Served as the organization’s systems administrator
● Managed and directed the installation, maintenance, repair, overhaul, and modification of mobile and fixed
high speed general and special purpose computer and switching systems, and missile control
communications systems
● Performed job duties in high paced environments under serious pressure and very harsh conditions
● Provided technical support and training for staff on client hardware and software systems
Education History
Hillsborough Community College Computer Science
USAF Community College Electronic Switching Systems & Computer Maintenance
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