Manager Data
Resume:
Robert L. (Bob) Rogerson
IT Director / IT Senior Manager / Senior Program Manager
***** *.*. ******* ******** Rd. Sherwood, OR 97140-8556; (Home) 503-***-****; ************@*****.***; LinkedIn - http://www.linkedin.com/pub/bob-rogerson/6/1a8/a46
Highly successful IT Director / IT Senior Manager of Development, Support, and Operations departments, from start-ups to Fortune 500 companies (IBM, Microsoft, Intel, and Nike). Extensive leadership and Program Management experience in Enterprise Information, Information Architecture, Data Warehousing, Business Intelligence, and Data Quality. Strong background in development, consulting, and training. Industry experience includes Financial, Healthcare, Insurance, Software, Retail, Marketing, and Manufacturing.
Proven Core Capabilities
• IT Department Management - Building and managing new, high-achieving IT departments virtually from scratch. Assuming and successfully leading existing (including non-performing) IT departments. Hiring, firing, reviews, salary administration, budgets, planning, mentoring, performance plans, development plans, training, etc. End-to-end Workflow scoping, prioritization, assignment, tracking, and completion.
• Program Management - end-to-end planning & execution leadership, including multiple concurrent programs and projects. Scope includes enterprise scale with up to 100 national and global stakeholders.
• Technical Account Management – partnership building; standing in the gap across IT departments, multiple lines of business and outside customers in building trust relationships and delivering results, including in new and / or very difficult, demanding, ambiguous, matrixed, and political environments.
• Strategic Planning & Execution – Driving IT & business customer stakeholders in order to discover and accurately capture the “As-Is” reality, and translate business-driven requirements into “To-Be” Roadmaps.
• Software Development – leadership in PLC, SDLC, Agile / Sprint / Scrum; Change & Release Management.
• Enterprise Data Warehousing and Business Intelligence – end-to-end team and technical leadership.
• Operational Support – 24*7 Tier-2 and Tier-3 manager in support of mission-critical production systems and Call Centers.
• Governance – Frameworks for Data Quality, Master Data Management, Metadata Management.
• Vendor Relations - All aspects of emerging technology & tool research, evaluation, selection, contracts, implementation & SLAs. All aspects of Contractor resource providers, on & off-shore, contracts, SOWs, etc.
• Operational Excellence – KPIs / metrics, scorecards, standards, Best Practices & continuous improvement.
• IT Portfolio Management - Auditing, Quality Controls, Business Controls, Access and Risk Controls. IBM-certified in ASCA (Application System Controls & Auditability) under ISO-9000 and FIN-151. Quality Assurance training and leadership experience in Lean Six Sigma, CMMi, TIQM, ITIL and ITSM.
• Business Transformation / Transition – Business & IT transformation / transition preparation and leadership regarding architecture, technologies, standards, policies, processes, cultural / behavioral change.
• Technology Acumen - Strong IT Developer background. Microsoft-certified Product Specialist and Trainer in Windows NT, SQL Server, Transact*SQL. Data Modeling. Former Lead Oracle DBA.
Professional Experience
2/2012 to IBM CORPORATION (SETERUS SUBSIDIARY) - FINANCIAL SERVICES; Beaverton, OR
3/2014 VP AND MANAGER – EDW (ENTERPRISE DATA WAREHOUSE) MANAGER
• Managed high-performing distributed team of 20 FTEs & Contractors: Developers (SQL Server, Informatica, .NET), DBAs, Solutions Architects, Data Analysts, Reporting Analysts, and SDLC Release Managers.
• Successfully program-managed (team of 40+) the IBM-mandated, SOX-like ASCA (Application Systems Controls & Auditability) certification program for the corporate EDW and BI Platforms, ahead of schedule.
• Lean Six Sigma & Internal Audit Owner for the EDW & BI Platform. Handled all audits and closed all issues.
• Implemented and drove on-going Agile / Sprint / Scrum process. Owned SDLC and Change Management / Release Management processes for new development and enhancement projects.
• Responsible for 24*7 Tier-2 support of Informatica / SQL Server nightly batch ETL processing of the 5 TB EDW platform, which drove our business strategy and all lines of business including Avaya Call Center.
• Partnered with Business in driving Reporting & Analytics, Data Governance, Meta and Master Data Management, Data Dictionary, as well as Data Policy including Access Control & Privacy of SPI / PII data.
4/2010 to MICROSOFT CORPORATION – SOFTWARE DEVELOPMENT; Redmond, WA
2/2012 CUSTOMER SERVICE & SUPPORT – BUSINESS INTELLIGENCE; SR PORTFOLIO MANAGER
• As Senior Release Manager for the CRM Incident Management Tracking and Reporting System, drove multiple monthly and quarterly Agile / Scrum / Sprint release cycles of new code releases in a complex ecosystem, partnering with Engineering, in support of multiple lines of Business Customers.
• As Senior Portfolio Manager for the Customer Service & Support Business Intelligence & Reporting team across all lines of the highly matrixed CSS business, drove monthly cadence and publication of worldwide Business Scorecards, as well as Change Request Management and Governance Processes.
5/2008 to KAISER PERMANENTE, KP-IT, ENTERPRISE ARCHITECTURE; HEALTHCARE IT
12/2009 DIRECTOR – SYSTEM ARCHITECTURE PRINCIPAL (“PRINCIPAL INFORMATION ARCHITECT”)
• Delivered comprehensive Reference, Conceptual, and Logical Architecture for Corporate Information Hub, utilizing batch / ETL and SOA / Services / Messaging capabilities.
• Led IT and Business Partners on IT projects nationally from all levels across the corporation regarding Operational and Analytical Information needs, enterprise data models, data aggregation & integration, data quality, data delivery and reporting.
• Drove and successfully completed a project across IT and the business to assess and select a corporate standard Data Quality tool. Assisted in the similar effort for the corporate Metadata tool selection.
• Created Information Infrastructure best practices document (Data Quality – SAS/DataFlux), ETL (Informatica), and Metadata Management (ASG-Rochade).
• Conducted extensive research and provided recommendations into Data Warehouse Appliances, Big Data (Greenplum), Cloud Computing, SOA / IaaS (Information as a Service), and other strategic directions.
12/2006 to STANCORP FINANCIAL / STANDARD INSURANCE, ENTERPRISE ARCHITECTURE
5/2008 ENTERPRISE DATA ADMINISTRATION MANAGER; BUSINESS CUSTOMER ACCOUNT MGR
• Managed a large team of business-facing Data Analysts and Data Modelers in support of programs and projects across all lines of business. Supervised Model Review sessions.
• Served as the single point of contact for Business IT Services and Enterprise Architecture.
• Led technical cultural change regarding new organization, business model, and technology strategies.
• Developed an Enterprise Data Strategy addressing business “pain points” featuring a Current State Assessment of “As-Is” architecture, tools & processes, a “To-Be” Goal State Vision, Gap identification, and a Roadmap to achieve Goal State.
• Drove or co-drove the following strategic initiatives: Enterprise Data Quality Strategy, Business Intelligence / Analytics / Reporting Strategy, IBM Websphere Customer Center (Customer Data Hub), Enterprise Metadata Repository, Enterprise Data Model, Enterprise Data Warehouse, and Master Data Management.
• Devised and implemented a number of Best Practices work-intake & work-flow processes in order to maximize limited resources and mature the organization.
• Authored Insurance Industry Competitor Assessment and Technology Trends report for Executive review.
7/2000 to INTEL, INFORMATION TECHNOLOGY, SUPPLY CHAIN NETWORK, HILLSBORO, OR
11/2006 SENIOR MANAGER; MGR OF SYSTEMS & APPLICATIONS; DATA QUALITY PROGRAM MGR
• Built, hired, and staffed a global organization of 26 diverse, highly technical professionals under 4 direct-report managers in a highly demanding 24*7 Tier-2 environment that supported a distributed world-wide NT Server Infrastructure with Internet streaming applications.
• Program-managed the creation of Intel’s Data Quality Blueprint Specifications (MDM – Master Data Management) for all Intel programs and projects to follow, driving the efforts of approximately 100 global subject matter expert resources. This included data subject areas of “Supply”, “Demand”, “Item”, and “BOM” (Bill of Material), owners, stewards, data element names, definitions, business rules, CRUD roles, data flows / lineage, application systems, certified Records of Origin and Records of Reference (Enterprise Data Warehouse). Received a coveted Division Recognition Award for my leadership and results.
• Established and managed multiple Data Governance Boards developing compliance processes and guidance for in-flight and upcoming projects. Facilitated weekly meetings to oversee compliance, further build-out and continuous improvements of the data specifications.
• Organized and drove the corporate “Data Quality Council” of “Data Czars” from all lines of business, meeting weekly in order to educate, learn, build alignment, and gain support around emerging Data Quality Tools, Roadmaps, Policies, and Procedures.
• Co-led the corporate rollout of TIQM (Total Information Quality Management) from Larry English of Information Impact International, in driving a global Data Quality cultural change.
• As Product Line Manager, managed the Data Quality Monitor Competency Center of 7 Systems Analyst direct reports plus Business Manager partners in order to identify, prioritize and solve Data Quality root cause issues via Data Quality (DQ) monitors. Team created 170 Data Quality Monitors whose results were integrated into a DQ Dashboard.
1995 to NIKE, CORPORATE INFORMATION; BEAVERTON, OR
2000 MANAGER OF OPERATIONS (promoted twice, from Lead Oracle DBA and from Database Technology Manager)
• Built and drove a new highly-performing organization of 5 teams and managers with 45 technical and business customer-facing professionals.
• Provided project and operational support for a large and diverse domestic and global customer base, plus application and database development and support.
• Provided Service Level Agreement (SLA) support for a large global customer base. Served as Technical Account Manager for multiple lines of business driving compliance with SLA processes.
• Responsible for Nike’s choice of Business Intelligence Tools, “drillable” data cubes for adhoc reporting as well as on-demand or scheduled reports against Data Warehouse & Data Mart hosts. Consolidated corporate DSS Application Portfolio from 17 tools to 3, based on reqs gathering and testing.
• Drove the Business Intelligence / Analytics program from end-to-end, from business requirements to vendor tool evaluation, tool selection, vendor negotiation, infrastructure, implementation, training, licensing, BI infrastructure development, and on-going business customer support.
• Strong Data Warehousing leadership in the design, ER modeling and implementation of Enterprise Data Warehouse, Operational Data Store, Data Mart, and ETL solutions.
• Partnered with dispersed business customers along the entire process to “empower them with their data, their way, to enable better business decisions”.
• Drove “Unix Task Team” project which re-engineered the Logistics Systems IT Architecture by keying on hardware systems layout, configuration and environments; application assignments; open systems methodology and processes; and staffing. Received a Stock Option Bonus for my leadership and cost-savings role.
1995 STEWART TITLE INSURANCE, INC., HOUSTON, TX
CORPORATE DATABASE ADMINISTRATOR
• Reported directly to the President & CIO, as peer of Business Unit Directors. Functionally served as co-MIS director for Microsoft-based shop responsible for all aspects of the corporation’s data.
• Converted entire shop to Microsoft platform from a VAX Mainframe platform.
• Implemented and owned the Windows NT and SQL Server side of the new architecture. Led the change management effort in the adoption and success of the new Microsoft IT platform and tools.
• Directed a corporate-wide team of internal business Subject Matter Experts in developing a corporate Data Element Repository, Data Models, Framework, and standards.
• Brought the business and IT into alignment regarding common terminology and standards.
1992 to TEKNOWLOGY INC., HOUSTON, TX
1995 MICROSOFT CERTIFIED SOLUTION PARTNER - INSTRUCTOR, CONSULTANT
• Microsoft-Certified Product Specialist and Instructor (Certification #3863) providing Windows NT, SQL Server, Transact*SQL, and ERWin Entity-Relationship Data Modeling training using official Microsoft Education Services and ETI courses. Recognized as Facilitator of the Year by ETI.
• Customer-facing training and consulting for many clients across a variety of industries.
1982 to TEXACO – INFORMATION TECHNOLOGY DEPT – HOUSTON, TX; 7 Years perm + 3 contracting
1992 PROGRAMMER ANALYST, INFO SYSTEMS ANALYST, DATABASE ADMINISTRATOR
• Promoted from Programmer Analyst, to Assoc Info Systems Analyst, to Systems Analyst.
• Designed, developed, installed, and supported on-line PL/I, DB2 / SQL, ISPF Dialog Information Systems.
EDUCATION
TEXAS A&M UNIVERSITY - College Station, TX; B.S.; Geosciences; GPA: 3.4 in Major
Additional Education - 16 Credit Hours in Computer Science; GPA: 3.56
HONORS AND ACHIEVEMENTS
• Eagle Scout
• Who's Who in American High Schools
• Texas A&M Distinguished Academic Student (twice)
• National Dean's List (twice)
• Active in church
• Avid outdoorsman
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