Customer Service Medical Assistant

DARLENE LOOPER

**** **** **** ****** ***. **** Cleveland, Ohio 216-***-****-

*******.******@*****.***

CAREER PROFILE: Seeking an entry-level position in a social service agency

where I can learn as a student and grow as a professional using my

knowledge of human behavior, and my strong interpersonal, diagnostic, and

assessment skills to enhance the mission of the organization and effect

societal change.

EDUCATION

Cleveland State University, Cleveland, Ohio

Bachelor of Social Work, Psychology Minor May

2013

Cuyahoga Community College, Cleveland Ohio

Associate of Art August 2010

RELEVANT COURSEWORK

Statistics, Research Methods, Human Behavior, Social Welfare, Social

Welfare Policy, Social Psychology, Abnormal Psychology

CERTIFICATIONS

CPR/First Aid

Waiver Provider

Certified Medical Assistant

RESEARCH PROJECTS/PAPERS:

. Perform Literature Reviews

. Compiled Information/ Write Research Proposals

. Observed clients to count and summarize use of available services

utilized by client pop.

. Observed clients to chart behaviors towards development of new

behavior modification program

. Maintain accurate data/ documentation of progress notes

. Presentation of adolescent radio show on "bullying"

. Integrated modified study program for adolescence

. Introduced youth support program that implements positive mindset for

success beyond high school

VOLUNTEER/COMMUNITY SERVICE

Greater Cleveland Volunteers

March 2010 - present

Senior Companion/Helper March 2012 -

present

Free Clinic of Greater Cleveland June

1998 - June 2000

. Intake/Counseling

. Venipuncture

. Special Testing (blood/urine)

COMPUTER SKILLS

Knowledgeable in MS, PowerPoint, Excel, Adobe, Quickbooks, Java

DARLENE LOOPER

*******.******@*****.***

SUMMARY OF QUALIFICATIONS

. Fifteen + years experience Developmentally Disabled population

. 10+ years data entry skills

WORK EXPERIENCE

Independent Contractor: Columbus, Ohio

November 1998 - present

. Activities of Daily Living

. Assist Program (special needs)

Power Direct Customer Service Representative, Cleveland, Ohio June

2005 - June 2007

. Collect personal information

. Provide customer service

. Problem solve

U. S. Census Bureau Field Representative Detroit, Michigan

May 1998 - May 2001

. Data Collection (personal/confidential)

. Complete navigational/ directional duties

. Interviews (face to face, telephone)

. Customer Service

Independent Contractor; Cuyahoga County, Ohio June 1986 -

December 1994

. Daycare Provider (in-home)

. Life skills

. Education

. Recreation

(References Available Upon Request)

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