Customer Service Supply Chain
Resume:
Ermias Adhanom Gebru
Fort Worth, TX 76133
***********.*****@*****.***
Summary of Qualification:
Self-motivated logistics and supply chain graduate with extensive
experience in developing effective processes and directing complex
logistics and supply chain functions for multibillion dollar companies.
Excel at coordinating tasks for internal and external customers to ensure
rapid, accurate delivery of equipment, materials and resources. Exquisite
expertise in reviewing invoices and shipping manifest to ensure full
compliance and track record of identifying redundancies and maximizing
resources to streamline operations. Also, I am proficient in a variety of
logistical and supply management software both proprietary and commercial.
EXPERIENCE:
Lennox International Inc. [LII] - Richardson, TX June 2013 - Dec
2013
Logistics Analyst Intern
. Responsible for the day-to-day supporting the goal of
growing the Commercial market share to 20% with a revenue
growth of $164 million by 2015 through the use of the LPP
and LDC facilities
. Implemented and managed Safety Stocks for all CRDC and non-CRDC
locations to support commercial product initiative
. Reviewed and managed day to day deployment process to support order
activity and safety stock at LPP and LDC locations
. Primary contacted LPP managers on commercial product deployment
questions
. Analyzed and tracked data as required to help improve
logistical outcomes
. Communicated frequently with site personnel and management
on inventory requirements to support the site
. Applied best practice policies and procedures to provide
cost-effective initiatives to accomplish overall company
cost objectives
. Coordinated logistics activities with internal and external
customers and provide the necessary operational support
. Performed various documentation and intranet maintenance
responsibilities
. Utilized SAP and Microsoft Office for forecasting and
deployment of product in a manner that optimizes
inventories to ensure customer satisfaction
. Verified BOL (Invoices) in order to determine if they
contained the right documentation and the correct facility
account was charged
. Ran SAP Query to obtain information in regards to product
identification, safety stock requirement adjustments, new
product introduction to a facility location and new product
line introduction
New Breed Logistics Corporation - Fort Worth, TX July 2007 - September
2010
Warehouse Shipping Team Lead
. Implemented management policies and directives to obtain a
positive work environment for my team of 12 warehouse
shippers
. Successfully lead movement of $8 million products from one
warehouse facility to a new facility
. Responsible for scheduling daily pick up with multiple
transportation carriers
. Served as a liaison between employees and management to
improve employee engagement in the shipping department
. Created priority agenda for employees to accomplish during
the given day and address immediate business needs
. Served as the point-of-contact for transportation service
requirements and responded to inquiries, service failures,
and emergency shipments
. Tracked, monitored and advised on operational volumes and
warehouse labor cost to reach operational costs & financial
goals
. Followed through on disposition decisions as required by
Verizon
. Entered data into appropriate business system or soft ware
applications
. Make inventory adjustments related to quality holds
. Familiar with assembly line setup and Industrial
Engineering best practices
. Created inspection reports and quality audits to provide
the best customer service environment for the
. Set-up workstations to support activities and projects
. Problem solved and trouble-shoot made by employees on
production floor to make TAK
. Ability to motivate, coach and counsel employees on tasks
that need to meet business needs
New Breed Logistics Corporation - Fort Worth, TX June 2007 - July 2007
Shipping Logistic Order Prep/Clerk
. Allocated orders requested from vendor
. Processed purchased orders and daily receipts
. Coordinated with buyer or vendor on default with product
. Made sure the shipping operation ran smoothly
. Achieved the goals of production by analyzing the systems
New Breed Logistics Corporation - Fort Worth, TX May 2007 - June 2007
Level I Technician
. Refurbish phones and checked for physical and internal
damage
. Analyzed the cosmetic state of products
. Removed and checked customer information
Fry's Electronics - Fort Worth, TX January 2006 - May 2007
Computer Sales Representative
. Assisted customer to make decisions that meets their
financial package
. Provided detailed information of hardware installed in the
system to customers
. Increased new clients through networking and achieved sales
quota
EDUCATION
Tarrant County College
Associate of Arts
University of North Texas at Denton
Bachelor of Science
Logistics and Supply Chain Management - (GPA 3.00)
COMPUTER SKILLS
MS Word, MS Excel, MS Visio, MS Power Point, MS Project, MS Access,
RFID, Exceed, WMS Plus, Order Manager, Multiple Enterprise Resource
System (SAP) tool experience
CERTIFICATES
Certified Transportation Logistics
LANGUAGES
Basic knowledge in Tigrinya & Bilen
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