Manager Customer Service

Joe Senter **** Sherman Avenue Middletown, OH ****4

513-***-**** Home 513-***-**** Cell ****************@*****.***

Professional Background

Brooks Brothers Factory Store October 2013 – present.

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Sales, Customer Service. Additionally, maintain and at times assist in creating effective merchandise

presentations aimed at maximizing sales and enhancing the retailer’s brand image. Joining Brooks Brothers marked a

return to the retail industry after fifteen years in other professions.

Axcess Financial Services August 2006 present:

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Account Representative. Collecting past due loan balances, and later dishonored checks negotiated for cash at

our stores. Proficient in meeting or exceeding established productivity goals while ensuring compliance with

collections related laws including FDCPA. Have also exposed internal fraudulent activity by identifying trends and

compiling evidence for the risk manager.

Cashland Financial Services December 1998 – August 2006:

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Store Manager and Corporate Collections. Began as a loan store manager, restoring operational accountability

following costly internal issues under previous management. Later joined the collections department recovering

past due loan balances, and afterward became Cashland’s only collector for dishonored personal and commercial

checks.

The Florsheim Retail Group July 1984 – December 1998:

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Store Manager. Managed five Florsheim stores over an eleven year period, running all phases of operations

including hiring, scheduling, training, the creation and maintenance of massive exterior displays, and asset

protection. Halted ongoing internal theft issues costing the company tens of thousands of dollars under previous

managements. Supervised seven people in a location whose volume was in the top fifty stores in the country, out of

more than three hundred in operation at the time.

Nadler’s Mens Stores February 1983 July 1984:

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Salesperson and Fitter. Fitted and sold better quality men’s suits and ready to wear, and consulted on matching and

pairing clothing items with accessories per colors, styles and seasons. Reconciled suit inventories weekly. Adopted

a keep it simple approach to clothing alterations, resulting in one of the highest customer satisfaction rates in the

company.

Education

University of Cincinnati 1977 1979:

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Degree: Business Management. Graduated June 1979. Achieved Dean’s List recognition five of the six quarters of the

degree program. Member, Administrative Management Society, Student Chapter.

Aiken Sr. High School 1974 – 1977:

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Diploma: Cincinnati Public High School. Graduated June 1977. General curriculum with strong emphasis on

instrumental music. Finished in the top twenty percent of the 544 member graduating class.

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