Customer Service Manager

Location:

Posted:

March 29, 2014

John Travis Miracle

830-***-**** *******.****.*@*****.*** www.linkedin.com/john-miracle Seguin, TX. 78155-0378

**/**** – 05/2013 Bachelor of Science in Physics, Minor in Mathematics; Texas State University

Experienced in physical and mathematical problem solving, and applying the scientific method, commensurate with

teaching undergraduate physics students and achieving my BS in Physics.

Coursework: Electromagnetic Field Theory, Quantum Mechanics, Numerical Analysis, Foundations of Computer

Science (C Advanced Mathematics, and self-driven independent study in Solid State Physics.

• Continuously employed and self-supported throughout entire college career

• Dean’s List 5 semesters

• Sigma Pi Sigma Physics Honors Society

• Graduated with honors

• GPA 3.49

01/2012 – Present Custom Finishing; Self-Employed Subcontractor

Have custom stains and finishes applied to cabinets and furniture for clients. Manage all client relationships. Use

waterfall methodologies to ensure quality and productivity.

• Expanded client base to diversify sales and market exposure.

01/2012 – 05/2013 Student Employee; Texas State University: Department of Physics

Learning Assistant

Coordinated with a team of upper class physics majors each in charge of student groups. Educational focus

emphasized interactive instruction. Independently focused on individualized one-on-one, and group based tutoring.

Communicated complex concepts to inexperienced students. Subjects included conceptual physics, mechanics,

electricity and magnetism, quantum mechanics, and electromagnetic field theory.

• Personally requisitioned for my comprehensive mastery in physics and interpersonal discernment.

• Given increasingly more responsibility in leading our weekly development sessions, and in leading

classroom interaction between LA's and students.

Lab Instructor

Self-managed laboratory instruction of several classes of students. Studied and implemented curricula provided by

the Department of Physics in order to promote understanding of the fundamental tenets and concepts in physics.

Guided students in the application of laboratory instruments, and supported them in the use of the software used to

interface with those instruments. Taught conceptual physics, mechanics, and electricity and magnetism

• Helped develop and implement reformation of current laboratory instruction toward interactive

investigation.

• Promoted to increasingly more intensive courses each semester of employment.

07/2011 – 01/2012 Tire Technician; Discount Tire Co.

Team based customer service focused on quick, efficient implementation of standard operating procedures,

technical accuracy, precision, and customer satisfaction.

• Promoted on a fast track due to managers’ and team members’ recognition of my diligence, tenacity, and

cooperation.

• Repeated requests by store manager to return to work for him