Customer Service Medical
Resume:
Angeletta K. Henderson
*** ****** **** ***** *****, NC 27801
*******************@*****.***
QUALIFICATION SUMMARY
• Over five years customer service experience
• Over 10 years in a technical environment
• Strong teamwork skills but also works well independently
• Great attention to details and prides oneself on accuracy of work
• Strong computer skills including proficient with Microsoft Office
• Types over 40 WPM
EDUCATION
Miller-Motte College Online Wilmington, NC
Associate of Applied Arts in Electronic Medical Records
Anticipated Conferred date: April 2014
• •
Medical Law & Ethics Healthcare Standards
• •
Medical Terminology Health Information Systems
• •
Anatomy & Physiology I & II Medical Insurance
• •
Pathology Advanced Medical Coding
• •
Medical Coding Medical Computer Applications
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Pharmacology Medical Office Systems
• •
Health Information Technology Orientation Registries and Statistics
WORK EXPERIENCE
12/10-Present Everyday Taxes Rocky Mount, NC
Data Entry Clerk/Customer Service Representative
• Electronically filed client’s annual income tax return onto Drake Software
• Displayed positive attitude towards clients in person or over the phone
10/08-10/10 Cree Research Durham, NC
Semi-Conductor Production Worker
• Mounted wafers on a Lintec machine to prepare die and begin fabrication process within a
clean room environment
• Inspected components for visible flaws and report irregularities to management
• Employed at one of the top producing lighting emitting diodes (LED) company
08/06-08/08 Keihin Carolina System Technology (Contract though Express Personnel) Tarboro, NC
Production Associate
• Inspected for contamination on an electrical component unit (ECU) board which were built for
all Honda cars, boats, and motorcycles
• Operated a machine called an Omron that detected contamination on the ECUs
• Guaranteed work area was neat, clean, and dust-free for the ECUs through the 5s program
07/05-07/06 West Corporation Rocky Mount, NC
Technical Support Specialist/Customer Service Representative
• Courteously answered incoming calls for technical support for nation's leading wireless
carrier
• Was proficient on the computer to access accounts and used systems correctly to fix
customer phones
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