Angeletta K. Henderson

*** ****** **** ***** *****, NC 27801

252-***-****

acddn2@r.postjobfree.com

QUALIFICATION SUMMARY

• Over five years customer service experience

• Over 10 years in a technical environment

• Strong teamwork skills but also works well independently

• Great attention to details and prides oneself on accuracy of work

• Strong computer skills including proficient with Microsoft Office

• Types over 40 WPM

EDUCATION

Miller-Motte College Online Wilmington, NC

Associate of Applied Arts in Electronic Medical Records

Anticipated Conferred date: April 2014

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Medical Law & Ethics Healthcare Standards

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Medical Terminology Health Information Systems

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Anatomy & Physiology I & II Medical Insurance

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Pathology Advanced Medical Coding

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Medical Coding Medical Computer Applications

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Pharmacology Medical Office Systems

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Health Information Technology Orientation Registries and Statistics

WORK EXPERIENCE

12/10-Present Everyday Taxes Rocky Mount, NC

Data Entry Clerk/Customer Service Representative

• Electronically filed client’s annual income tax return onto Drake Software

• Displayed positive attitude towards clients in person or over the phone

10/08-10/10 Cree Research Durham, NC

Semi-Conductor Production Worker

• Mounted wafers on a Lintec machine to prepare die and begin fabrication process within a

clean room environment

• Inspected components for visible flaws and report irregularities to management

• Employed at one of the top producing lighting emitting diodes (LED) company

08/06-08/08 Keihin Carolina System Technology (Contract though Express Personnel) Tarboro, NC

Production Associate

• Inspected for contamination on an electrical component unit (ECU) board which were built for

all Honda cars, boats, and motorcycles

• Operated a machine called an Omron that detected contamination on the ECUs

• Guaranteed work area was neat, clean, and dust-free for the ECUs through the 5s program

07/05-07/06 West Corporation Rocky Mount, NC

Technical Support Specialist/Customer Service Representative

• Courteously answered incoming calls for technical support for nation's leading wireless

carrier

• Was proficient on the computer to access accounts and used systems correctly to fix

customer phones

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