Customer Service High School

TY RENEE GUTHRIE

**** ** **** **** • Knob Noster, Missouri 65336

918-***-**** • *********@*****.***

Summary Of Qualifications

Very proficient in customer relations

Very well qualified in financial aspects

Excellent verbal, listening, and communication skills

Experience in management and fast paced business

En route to acquiring a Bachelors degree in Business Management

Extensive training in finance, business, and accounting skills

Strong organizational skills and attention to detail

Ability to learn and retain new information or skills quickly

Professional

Professional Experience

August 2012 – Present

Blue Springs Harley Davidson, Blue Springs, Missouri

Finance, Sales, and administrative Representative

Work with customers to help them obtain the bike and the financing obstacles they may have to obtain the bike they want. I

do the contracting part of the motorcycle buying process and also upsell protection products customers may need or want.

Also, I help with some administrative projects, like reports and inventory audits. Duties also include handling all warranty

cancellations and check distribution. When the store buys motorcycles from individuals or businesses, I take care of the

paperwork and title documentation. Duties also include, being an assistant rental liaison, which means taking and

completing rental applications for motorcycles and being able to have customers sign contracts and then being able keep

and record those documents required by law. I do all title work including obtaining payoffs and communicating with banks

in order to secure funds for customers bikes. I take care of many situations that needs to occur with the state, including

communicating with the state via face-to-face, phone, and internet. In everyday occurrences, great communication skills,

personal skills, customer service, and selling skills must be in top condition. The use of math skills and computer skills are

always used every day.

August 2011 – August 2012

Lowes Home Improvement, Warrensburg, Missouri

Customer Service Associate III

Working with customers every day helping them with their projects or any other information they are needing. Handling

money in every form. Providing exceptional customer service with use of communication skills and computer skills. Basic

math and use of computer skills are utilized. Was also utilized as a temp for price coordinating for the entire store, which

requires time management skills, office skills, and computer skills.

November 2010 – August 2011

Proformance Calling Call Center, Warrensburg, Missouri

Admissions Support Specialist

Sub-contracted by colleges and universities to make calls to students and their parents regarding information about

scholarships, also calls made to students about their inquires about certain schools. Use customer service skills to satisfy

our clients. Use excellent people and communication skills to talk to students and their parents. Input data into computer.

Utilize computer skills to accomplish daily work. Use basic math skills to determine scholarships.

August 2010 – November 2010

Abilities LLC, Warrensburg, Missouri

Program Assistant

Help disabled children in activities of daily living, pass medications, cook and clean, bathe, feed, ambulate, and change

briefs. Assess temperatures and other abnormalities of the children's bodies. Assess for the signs of seizures. Usage of a

computer to document on each child's day, including but not limited to: behaviors, intake and elimination, and school

attendance. * increased knowledge of disabilities * maintain accurate documentation * avoid mistakes and errors * excelled

in communicating clearly and openly * utilized computer skills * excelled in observation skills

February 2010 – June 2010

Lowe's Home Improvement, Muskogee, Oklahoma

Cashier

Helped customers with all aspects of their needs, used a computer for all transactions, handled money and all forms of

currency. Helped stock inventory. Used communication skills to help improve on efficient work. Used basic math skills to

calculate costs and change for customers. *utilized computer skills *excelled in customer service skills *improved

communication skills

May 2008 – June 2009

Chuck's Well Service, McAlester, Oklahoma

Personal Assistant

Worked as a bartender. Managed personal accounts. Replaced trailer beds, dry walling experience, drove limo's and yachts.

Ran errands both personal and for business. Helped establish an outlet store that I managed, inventoried, and sold items.

Decorated and cleaned houses, boats, and vehicles. * gained many experiences * utilized manager skills * excelled in

simplifying systems * improved business quality

August 2008 – March 2009

Alorica Call Center, Tulsa, Oklahoma

Computer Technician

Worked on computer hardware, answered and directed phone calls, managed and sold warranties, managed client's

accounts. Assisted client's with fixing their computer problems. * kept accurate records of clients accounts * utilized

computer skills * excelled in customer service * managed a multitude of accounts * produced a tangible, positive impact *

maintain accurate documentation * improved the effectivness of communication with others * improved the systems of

computers * demonstrated proper telephone techniques

August 2007 – May 2008

Okie's Steakhouse, Muskogee, Oklahoma

Waitress/Hostess

Helped customers by taking and delivering orders. Communicated with customers to effectively seat them and provide

them information about their seating arrangements. Answered phone calls. Handled food. Handled money. Used a computer

to do transactions. Communicated with staff to accomplish daily tasks. * excelled in customer service * helped improve

business * utilized computer skills * achieved consistently high results * effectively communicated goals and outcomes

May 2004 – February 2005

Lali's Bell Star Grill, Texanna, Oklahoma

Head Waitress

Took orders to customers, handled food, handled cash, used computer skills to finish transactions,memorized orders, used

customer service skills to satisfy customers, helped manage staff to accomplish daily work, answered and directed calls *

achieved customer satisfaction * increased company revenue * helped manage staff * excelled in leadership skills *

improved the quality of business

Education

Education

January 2014 – Present

University of Phoenix, online

Bachelor of Business in Management

Financial accounting

Managerial accounting

Human relations

Microcomputer applications

Business ethics

January 2011 – May 2013

State Fair Community College, Sedalia, Missouri

Associate of Arts in Business Management

3.5 GPA

Computer Applications

Principles of Marketing

Public Speaking

Business Statistics

Principles of Macroeconomics

Legal environment of Business

August 2006 – May 2008

Bacone College, Muskogee, Oklahoma

Associate of General Education

Attended nursing school for 1 year

This education was geared mostly toward nursing and obtaining General education • President of Native

American Club • Sports Medicine athletic trainer for football team • Rodeo team Assistant

August 2005 – May 2006

Indian Capital Technology Center, Muskogee, Oklahoma

Certificate in Health Sciences

Health Sciences • Technical Honor Society • Medical Terminology certificate • Sports Medicine certificate •

Certified Nurses Aid • Long-term Health Care • Phlebotomy certificate • Medication aid certificate • CPR

(Healthcare Providers) • First Aid certificate

August 2002 – May 2006

Oktaha High School, Oktaha, Oklahoma

High

High School Diploma

High school diploma

Additional Information

Skills: Microsoft Office (Word, Excel, Powerpoint) * Microsoft Works * Typing Speed: 80 wpm

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