Customer Service Manager

Resume

First Name Sanket

Family Name Kotian

Date of Birth 1st March 1987

Email ************@*****.**.**

Mobile 780-***-****

Availability and Salary as per Companies Policies and Procedures

Educational Background

January 2008 - 2 Years of Advance Higher Diploma in International

February 2010 Hospitality and Business Management

B.H.M.S School Luzern, Switzerland

May 2006 1 year Certificate in Hotel Management Technology

Schiller International University

Engel berg, Switzerland

October 2005 Higher Secondary School from

Maharashtra State Board in Mumbai, India

March 2003 Secondary School Certificate from

Maharashtra State Board in Mumbai, India

Professional Experience

February 2014 - Current Working with Edmonton Marriott at River Cree

Job Description As a guest services agent booking room check in check out

Of guest day to day room availability operating other duties

Audit within the property

Edmonton Alberta Canada Employment

October 2011- Dec 2013 Worked with Boston Pizza as cook at Calgary trail

Job Description Operating variety of stations and operating kitchen

Producing 32 different kinds of pizza from around the world

Also handling station temperatures and cooler to different

Kind of warm sauces

Edmonton Alberta Canada Employment

Feb 2010 –Feb 2011 Worked with A & W as a food counter attendant

Worked in kitchen operating and managing service

Job Description Take in orders drive thru and handling cash

Canmore Alberta Canada Employment

Nov 2009 – Feb2010 Worked with Hong Kong Food Paradise

Sihl City as a prep cook

Job Description Worked in live tandoor special for griller item

Zurich Switzerland Internship

June 2008 - Dec 2008 Worked with Markthalle Bern

Mexican food court as a prep cook

Job Description Preparing variety of cuisine from Mexican

Swiss to Indian

Bern Switzerland Internship

Jan 2007 - Dec 2007 Worked with Kohli International Hotels as on duty

Supervisor preparing and handling the banquets

Job Description Handling people of 20 in the kitchen and service

Controlling the food department stocking and

Ordering staffing service making daily schedules

Mumbai India Employment

March 2005 - Dec 2005 Worked with Wipro BPO for

American-Express as customer service representative

Handling American clients holding American-Express

Sales and holding complaints and authorizing

Payment and billing history of customers around

U.S.A.

Mumbai India Employment

Language Skills

English Excellent in speaking reading writing

Hindi Excellent in speaking reading writing

German Basic

French Basic

Special Skills

Basic computer knowledge Microsoft office Microsoft word and excel

Cruise training basic social responsibilities

References

Mr.Fisal Khan (Manager) Mr.Dhaivat Patel (Shift Supervisor)

Kurry World Sihl City Boston Pizza

0041-0788579377 001-587-***-****

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