Customer Service Manager

Danesha Glenn **** **st street

Philadelphia, PA *9140

267-***-****

********@*****.***

Objective:

Obtain a responsible and challenging position where my education and work

experience will have valuable application.

Experience

2013-(current job)-Footlocker, Sales, Cheltenham Mall Philadelphia, PA

Operating cash register, assisting customers with sale, stocking and

organizing shelves, and answering questions about company policies,

merchandise, and services

2011-2012-McDonalds, Cashier, 3137 N Broad st Philadelphia, PA

Ensure that each customer receives outstanding service by providing a

friendly environment, which includes greeting and acknowledging every

customer, maintaining outstanding standards, solid product knowledge and

all other aspects of customer service.

Maintain an awareness of all promotions and advertisements.

Accurately and efficiently ring on registers and accurately maintain all

cash and media at the registers. Communicate customer requests to

management and enter all media from register into the tally program.

Maintain orderly appearance of register area and supplies stocked.

Any other tasks as assigned from time to time by any manager.

2008-2010-Shining Stars Learning Center, Teachers Aide, Philadelphia, PA

Duties included setting up and breaking down specific program activities

including arts and crafts, games, sports, reading sessions, films and

related activities. Encouraged children's participation in program

activities monitored their behavior and provided assistance where

necessary; maintained order and discipline in the program and on outings;

attended in-service training programs;

Assisted in the maintenance of attendance and child progress records;

Referred problems to supervisor as needed; aided supervisor in all phases

of operations, including program orientation, supervision, and the pick-up

at the end of the day. Carried out self-initiated activities, such as

reading of books, with the approval of the supervisor; discussed behavioral

or developmental problems with the supervisor before speaking to parents;

aided supervisor in assuring that rooms were adequately supervised; and

aided in lunch time activities.

2006-2007- Rita's Water Ice, Cashier Philadelphia, Pa

Ensure that each customer receives outstanding service by providing a

friendly environment, which includes greeting and acknowledging every

customer, maintaining outstanding standards, solid product knowledge and

all other aspects of customer service.

Maintain an awareness of all promotions and advertisements.

Accurately and efficiently ring on registers and accurately maintain all

cash and media at the registers. Communicate customer requests to

management and enter all media from register into the tally program.

Maintain orderly appearance of register area and supplies stocked.

Any other tasks as assigned from time to time by any manager.

Volunteer Work:

Calcutta house-

Education:

2008-2011 New Media Technology Charter

Diploma

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