Customer Service Manager

Hallie S. Rowan

*** *. ******** #**** ****, AZ **202

***********@*****.*** - 623-***-****

I am looking to obtain a position that has the chance for advancement and that will also allow me to display

and sharpen my customer service skills.

Negotiations Specialist

Freedom financial Network - Tempe, AZ - July 2013 to January 2014

• Negotiated settlements on client's behalf to help them decrease their debt

• Ran and managed various reports using the Excel program that allowed me to be able to communicate

effectively with different creditors.

• Submitted payment information into system for debtors payment arrangements

• Always maintained and exhibited the customer service skill that are aligned with the company's policy

• Made over 100+ calls a day in an effort to resolve various accounts

• Properly document accounts according to what happened with any contact made with someone over the

phone

• File document received from different clients.

• Used Word program to produce documents requested by clients

• Also communicated with management, clients, and creditors via email as requested

Resolution Analyst

Cavalry Portfolio Services - Phoenix, AZ - July 2012 to June 2013

• Accurately and effectively document accounts

• Assess debtors’ financial situations and assist them in setting up payment arrangements that are realistic

• Place over 180 outbound calls per day in attempts to locate contact information for debtors

• Documented conversations exactly as they went on phone calls

• Used Excel to build reports requested by management

• Obtained pertinent information needed to schedule payments

• Processed payments via company’s payment portal

• Accurately entered checking, credit card, or debit card information as instructed by supervisor

Sr. Medical Account Manager

Iqor Holdings, Inc - Plymouth, MN - September 2008 to January 2012

• Notified patients of delinquent accounts and gave them options on how they could resolve their debt

• Accurately and efficiently documented accounts so that patients files were updated according to the

procedure and protocols of the company and the client

• Assisted with training of new hire employees

• Maintained patient confidentiality

• Used excel to build reports requested by management

• Effectively used time to perform tasks by deadline

• Prepared documents to be billed to various insurance companies

• Entered payment information as requested by patient

Customer Service Representative

Top Temporary - Columbia Heights, MN - October 2007 to July 2008

• Answered phones for clients and assisted them in troubleshooting the company’s website

• Responsible for uploading and validating certificates that clients would fax, mail, and email to the company

• Assisted in packaging and shipping printed materials that clients purchased and requested

• Assisted with various office tasks

• Also responsible for opening and closing office everyday

• Assisted accounting manager with filing of paperwork

Scheduling Coordinator

University of Minnesota-Fairview - Minneapolis, MN - March 2006 to September 2007

• Responsible for the scheduling of new patient evaluations

• Provided coordination of written and verbal communication to support day-to-day operations

• Answered the phone and greeted the public according to Rehabilitation Services Acute Transitional Division

Customer Service Scripting Guidelines

• Maintained patient privacy

• Assisted with training of new hire employees

EDUCATION

Carbondale Community High School - Carbondale, IL

• May 2000 to June 2000

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