Customer Service High School

Jermaine Edmonds

** ******** ******

Springfield, MA 01119

Tel: 413-***-**** E-Mail: *************@*****.***

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PROFILE

Confident and diligent Computer Network Management school graduate with

proficiency in performing diagnostics, installing software, troubleshooting,

repairing, and configuring laptop and desktop computers. Possesses strong work

ethic and desire to learn.

QUALIFICATIONS & CERTIFICATIONS

Pursuing CompTIA A+ Certification

EDUCATION

Branford Hall Career Institute, Springfield, MA 2009-2011

Computer Network Management Diploma

Successfully completed classes Computer Support Technology, Microsoft

Office I, Microsoft Office II, User and Application Support, Desktop Operating

Systems, Support Operating Systems, Network Operating Systems, Network

Infrastructure, Network Security, and Ethical Hacking.

High School of Science and Technology, Springfield, MA 2004-2008

Graduated

EXPERIENCE

PCI Smart source, Springfield, MA April to May

2011

Computer Technician. Provided help desk and direct customer service to bank

personnel during conversion from New Alliance Bank to First Niagara Bank.

New Leader Charter School, Springfield, MA November to February 2010-

2011

Computer Technician Configured laptops and desktops, updated virus definitions,

and provided helpdesk services via e-mail and telephone.

Comcast Cable & Telecommunications, Enfield, CT June 2011- June2013

Customer service billing and sales, Cable Technical Support via telephone

Adecco/Columbia Gas of Massachusetts, August 2013-Febuary2014

Customer service, File clerk and Emergency dispatcher.

Contact this candidate