customer service

Karla Thompson

***** *********** ******* ***** #***

Houston, TX 77014

Home: 281-***-**** - Cell: 713-***-****

*****************@*****.***

Experience

Manpower, Houston, TX

October 2011 - Present, Contract Worker at Hewlett Packard

. Final audits and performs HIPOT on units

. Brings line and unit problems to coordinator s attention

. Uses Hewlett Packard s methods for packing and labeling units

. Responsible for scanning materials and verifying that all the needed materials have been packaged

Central Home Health, Houston, TX

Apr. 2010 - Oct. 2011, CareTaker

. Tended to the sick and shut-in at their homes

. Prepared and cooked three meals a day

. Cleaned patient s home (i.e. vacuuming, dishes, light yard work, washing clothes, etc.)

. Drove patients to their doctor s appointments and assisted with their daily medication intake

. Documented daily activities and reported paperwork to the supervisor

City of Houston Police Department, Houston, TX

May 2008 - Apr. 2010, Senior Secretary

. Processed all documentation for legal matters, including citizen s complaints and inquiries

. Managed the delivery and posting of mail coming in and going out of the office

. Screened phone lines and directed calls to the appropriate personel

. Entered and archived data using the City of Houston s portal

Loehmann s, Houston, TX

Aug. 2005 - March 2010, Sales Clerk/Cashier

. Handled customer inquiries and provided great customer service

. Processed merchandise returns and responsible for cash drawer

. Assembled displays and store fronts with merchandise

Carrizale Security, Houston, TX

Sept. 2006 - May 2008, Security Guard

. Observed campus through closed circuit security television

. Dispatched all maintenance requests

. Created building entry codes and badges for visitors

SBISD, Houston, TX

Dec. 1997 - May 2006, Child Care Aide

. Cared for infants to toddlers

. Prepared daily lesson plans and activities

. Participated in staff meetings to discuss matters and events happening at the school

Skills

. 10 key pad by sight

. 40-45 wpm

Education

New Iberia Senior High School - New Iberia, LA (1981-1985)

Enterprise High School - Houston, TX (2006) -Graduated

References available upon request

Contact this candidate