Customer Service Supply Chain

Ann Feurtado

***B N. Main St. Pittsburgh, PA ****5 812-***-**** ***.********@*****.***

SUPPLY CHAIN MANAGEMENT

OBJECTIVE

To obtain a position within the Supply Chain or Customer Service in Pittsburgh, PA.

SUMMARY OF QUALIFICATIONS

• Five years experience within the Global Supply Chain

• Focused emphasis on risk mitigation, maintaining strategic relationships with vendors, cost and lead time reduction

and project implementation while considering production requirements, inventory levels, part quality and maintenance

services

• Excellent communicator focused on customer and client service

• Proven ability to direct projects

• Able to optimize inventory to support production requirements and meet target inventory levels and turn rates

• Proficient in MS Word, Excel, Powerpoint, Access, S2P systems including IBM’s CAS and AS/400 purchasing and

inventory systems, JD Edwards EnterpriseOne, Oracle

• Excellent analytical, presentational and organizational skills

COMPETENCIES:

• Negotiation • Market Analysis • Revenue Enhancement • Leadership • Supply Chain Management • Strategic

Sourcing • Trend Anticipation • Process Improvement • Vendor Management • RFI/RFP/RFQ

EXPERIENCE

GE Transportation Erie, PA

Material Analyst for Global Supply Chain 04/10-02/13

● Managed a $300+ million pool of remanufactured materials and cores (UX), which serviced 100+ customers,

both international and domestic

● Supported, maintained and improved complex Access query to track risk

● Performed daily data analysis of queried results to communicate inventory needs, expedite returns, past due

probability and rotables/pool/asset loss risk

● Mitigated risk of GE assets in the range of $60MM through work with cross-functional teams including

Finance, Customer Service, Account Managers, Field Service and Repair Points

● Participated in improvement initiatives for optimization of remanufactured parts to increase sales, profitability

and Customer satisfaction

● Measured fluctuation in risk by building and updating MS Access queries and scorecards

● Managed processes for the rotating assets of the remanufacturing business including process improvements and

training of new hires and cross-functional teams

● Contributed to the organization’s spend analysis by analyzing and communicating loss of assets

GE Transportation Erie, PA

Contract Administrator (Electronics), Contractor 10/09-04/10

● Managed and fully owned a $25 MM buy including PWB assemblies and modules, displays, backplanes,

ECU’s, CPU’s, FC/FD cards, CFD screens, sharp displays (LCD) and components such as glass and keypads

● Tactically managed and executed on the delivery of purchased material to the production team and

Customers/field

● Placed and adjusted PO’s for production, export and renewal parts in CAS and Oracle per Customer needs,

Master Production schedule settings and Sales goals

● Reacted to weekly reports to realize team measurement goals based upon business needs per fiscal quarter

● Eliminated excess production inventory by focusing on the entitlement numbers for A items, schedule changes

and weekly reports

● Resolved AP discrepancies for Electronics team using AP SSS, AP services, ORA and Matching Que

applications

GE Transportation Erie, PA

Strategic Sourcing Specialist (Engineered Systems), Contractor 06/08-03/09

● Supported GET Sourcing’s business objectives by focusing on part cost reduction via cost transparency,

purchasing agreements, continuous improvement, blend percentages, LCC manufacturing start-ups and cost-out

designs

● Drove and supported deflationary projects booked for parts including A2A intercoolers, alternator blower

motors, engine and alternator conical mounts, dampers, valves, pottis, horns, heated glass

● Analyzed historical data of purchases and market conditions to support price reductions via Entitlement project

based upon drop in commodity pricing

● Maintained supplier relationships by confronting AP, capacity and bankruptcy matters with urgency

● Worked within cross-functional teams including Design, Quality and Testing engineers and Finance and

Indirect and Direct buyers to implement designs and new suppliers through the NCI (quality) process

● Mitigated $100k of inflation by synthesizing and analyzing MS Access proactive and reactive PO reports and

reconciling discrepancies

Dahlstrom Roll Form Jamestown, NY

Production Control Administrator, Temp 02/08-05/08

● Participated in the supply chain management, namely in the raw material inventory and shipping logistics

● Maintained the raw material file for the company’s intranet

● Held full responsibility of incoming raw materials and outgoing customer orders

North American Stainless Ghent, KY

Overhead Crane Maintenance Engineer Co-op 06/07-12/07

● Hired into the Crane Maintenance team who maintained more than 100 electric overhead cranes in the mill and

in service centers around the country

● Reviewed mechanical drawings of cranes to develop a comprehensive spare part inventory including bearings,

seals, couplings, gearboxes, motors, wheels, thruster brakes and disc brakes

● Assigned to review all currently stocked bearings for entire plant for duplication and performance

characteristics in an effort to streamline and reduce inventory

Engenius Solutions/Independent R&D Terre Haute, IN

Project Manager 03/04-06/05

● Initiated an independent project to research and develop Organic LED’s.

● Developed the first successful OLED in lab at Rose-Hulman Institute of Technology

EDUCATION

Bachelor of Science, Mechanical Engineering (In progress)

New Jersey Institute of Technology, Newark, NJ

Rose-Hulman Institute of Technology, Terre Haute, IN

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