Customer Service Assistant
Resume:
Chelsea Morton-Johnson
Chandler, AZ 85286
*******.*********@*****.***
Objective: To further my career in an innovated organization in which I can utilize my customer service
skills, knowledge and experience to provide the best quality of service possible.
Profile:
• 4 years customer service experience.
• Proficient in Microsoft Word/PowerPoint/Excel
• Knowledgeable in using both IBM and Mac systems
• Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced
environment
• Strong customer service and phone relationship skills
Education:
Globe High School / Globe Arizona
• 2008-2010
• GED – 2010 Globe, Arizona
Employment History:
NextCare Urgent Care / Mesa, Arizona / Customer Service / September 2012 – Present
• Responsible for answering incoming calls and respond to electronic requests
• Register patients to be seen in the clinics
• Provide information about clinic hours, locations and services and promoted Company programs
• Able to manage sensitive and critical client information
• Use dual computers on a daily basis
• Answer up to 200 or more incoming calls a day
• Run patients insurance information
• Viewing charts for HIPPA information
• Managed and responded to customer complaints to effectively resolve issues and concerns.
Power MMA Fitness Center / Gilbert, Arizona / Service Assistant / January 2013 – August 2013
• Serviced customers with any inquires they may have about the business.
• Process payments to continue with memberships.
• Performed data entry of customer information.
• Advertised the business, specials and membership prices to build revenue.
Gold’s Gym / Gilbert, Arizona / Service Assistant / August 2012 – January 2013
• Consult, recommend and sell the right membership, product and service strategies to help
customers with their fitness needs.
• Process paperwork and payments for customer memberships.
Sonic Drive In / Globe, Arizona / Server / August 2010 - August 2012
• Provide quality customer service to produce a positive response in sales, productivity and
profitability.
• Responsible for effective operation in the restaurant.
Contact this candidate