Customer Service Manager

Resume

Dawn Michelle Bennett

*** ***** ******* **

Hazel Green, AL

Cell Phone: 256-***-****

Objective: To obtain a long-term career position

utilizing my skills and abilities to grow with a team.

Qualifications: Extensive Knowledge in Materials processing

including shipping, receiving, warehouse inventories as well as MRP

and Purchasing in Manufacturing processes. Excellent computer

skills including Microsoft Outlook and Microsoft office including

excel spread sheeting as well as internal software. Very analytical

and detail oriented. I am a very dependable and goal oriented

person with great people and team skills with over 25 years of

Customer Service and Employee management. Certified Manger through

the Institute of Certified Managers with many years of managing

multiple shifts in inventory control including looking for

candidates, interviewing making hiring choices as well as offers.

Processed all disciplinary actions including reprimands and

terminations, as well as several layoff situations. I am a very

fast learner with quality as my number one goal. I am very task

oriented and work hard to complete tasks timely. I would be an

asset as an additional member to your team.

Employment History

Nextek Inc.

Madison, AL Aug-1998 - 2-2014

Job Duties-Data Entry, Promoted to Material Supervisor where I was

responsible for setting up inventory structure including procedures and

processes for the Receiving, Warehouse, Linestock, Prep Departments,

Created Internal Tape and Reel process including several levels of ISO

certification. Authored procedures and was successfully responsible for

Very successful year end audits, which consisted of 100% success from

outside auditor each year. Promoted to Materials Manager, continuing above

responsibilities. Worked with MRP system to ensure production was correctly

allocated to specific orders as well as purchased all tape and reel

supplies based on current requirements. Responsible for training and

licensing all forklift operators. Placed in critical Offsystem Customer

Service Administrative position supporting all material receipts,

documented kits on Bills of Material on Excel for confirmation of

shortages. Worked directly with many customers to coordinate material

requirements to complete builds as well as tracking shortages and

expediting to kits. Responsible for release and tracking of kits through

manufacturing as well as processing materials back to customer at

completion. Also coordinating with Product Manger and engineering to make

sure that everything processed through to customer's expectations.

AVNET

Huntsville, AL Sept-1995 thru Aug-1998

Job Duties-Responsible for Team Lead which included responsibilities of

Huntsville Program/Tape and Reel center, ordered Tape and Reel Supplies and

materials needed for team to process their daily work as well as

coordination of activities required for support from other facilities

within the United States.

JIT SERVCIES

Madison, AL Oct-1994- Aug-1995

Job Duties- High Production Tape and Reel Processing with high

output and quality. Promoted to Supervisor within 6 months

responsible for all production of tape and reel and other prep

functions to promote outside business needs.

Marketing & Management

Hazel Green, AL Aug-1993- Sept-1994

Job Duties- Licensed Insurance Agent-Responsible for hiring,

training and sales of Annuities/Life

Insurance program. Top seller in my position with several

people working under me.

Avex Electronics

Huntsville, AL June -1985- Sept-1994

Job Duties- Over my time with AVEX I worked as a stock clerk,

transferring to material receipts requiring major kit processing for

line support. Within one year was promoted to supervisor of

stockroom, multiple shift operation. Responsible for inventory and

processes in support of production requirements. Implemented

barcode scanner process as well as procedures to support operation.

Transferred to Receiving manager working implementation of

continuing improvement to process up to 500 receipts a day with

small team of people. Eventually transferred to offsite plant and

placed in charge of up to a 24 hour, 7 day a week operation for all

materials including distribution shipping. ISO certified during my

employment here. Implemented and responsible for training and

forklift licensing program.

SCI Systems - Material Handler

Huntsville, AL March-1982 - June-1985

Job Duties- Worked in production for short period. Transferred to

stockroom and worked as a material clerk for the entire time.

Responsible for verifying incoming material and locating material to

stocking shelves, pulling kits and supporting production

requirements.

Associates Degree: Science of Accounting (Business)

Snead Community College Boaz, AL

Business Law Grade A

Business Statistics I Grade B

Business Statistics II Grade A

Principals of Macroeconomics Grade B

Intro to Sociology Grade A

Microcomputer Applications Grade A

Began August 2004, Received Diploma December 2006

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