Project Manager Sales

SUMMARY

. **+ years of hands-on experience in IT/IS Project Management

including Enterprise solutions' implementations, Infrastructure

Operations and Software Development

. Experience with multiple Software Development Life Cycle (SDLC) and

Project Management Life Cycle (PMLC) methodologies including ASAP,

Sure-Step and PMI

. Solid understanding of Technology concepts and issues based on

Computer Engineering technical background

. Supporting business to gain competitive advantage using Enterprise

Solutions, automation concepts, business intelligence and data

warehousing solutions

. Managing, leading and optimizing the performance of multiple teams

to accomplish business and project objectives including multi-

cultural teams

. PMP certified since 2005 with experience teaching PMP preparation

courses

. ITIL foundation certified with several years of hands-on experience

applying ITIL concepts

. Demonstrated Excellent Communication, Presentation and Leadership

skills as a Dale Carnegie Training certified coach in

Leadership/Management and High Impact Presentations/Breakthrough

Communications

ACHIEVEMENTS

. Managed the implementation and development of Sales Force Automation

(SFA) Project increasing Edita revenue by 7% using mobile

technology, Motorola published a case study for the project

. Successfully managed the implementation of MS Dynamics shifting the

business operations from manual while managing the Organization

Change, Accounts Payables timing were improved by 70%, Microsoft

published a case study for the project

AREAS OF EXPERTISE

Project Management: Planning, Budgeting, Resources, Risks, Issues,

Quality, Controlling and Reporting

Technical: ERP, SFA, GIS, SAN, Servers, Networking, IT

Infrastructure, Databases, Business Intelligence, SharePoint,

Dynamics, SAP, MS SQL, .Net, C, Delphi, Pascal, MS Access, ASP .Net,

RDBMS, TFS,MS Project, Word, Excel, PowerPoint and Visio, LAN/WAN,

Data Center Operations

Management: Business/IT alignment, IT Strategy, IT Governance,

Vendor Management, IT Budget, IT assets management

RELEVANT EXPERIENCE

Edita, Head of IT & Projects July

2007 - Jan 2014

Edita is an international FMCG conglomerate specialized in backed

cakes and salty snacks products with 5000 employees, present in 14

countries, 21 production lines

. Managed virtualization project to move 90% of data center servers

from physical to virtual

. Managing IT vendors' relations starting from selection and

contracting to Service Level Agreement (SLA) to control service and

financial payments

. Increased internal LAN/WAN availability to 99% by managing LAN/WAN

redundancy project

. Minimized security threats by more than 80% using Intrusion

Detection System (IDS), Intrusion Prevention System (IPS), IPsec

over WAN, Rights Management Server (RMS) and Cisco ACS

. Managed the Implementation of unified communication solution using

Microsoft Lync and Microsoft Exchange which reduced communication

costs by 10%

. Reduced the backup time by more than 50% and implementing off-site

backup process

. Initiated and developed a complete IT Department Organization

structure (25 employees) with job descriptions, skills and

qualifications required aligned with Hays grading system and

finalized the whole hiring process in less than 1 year.

. Switched the in-house development to operate on Microsoft Team

Foundation Server (TFS)

. Developed and implemented company IT Strategy, Policies and

Procedures

Projects:

SAP ERP 6.0 development, Integration and Implementation (Managed a

team of 29 employees, $ 20 M Budget)

Role: Project Manager

. Managed 3 SAP basis, 4 SAP application consultants, 2 SAP developers

and 20 SAP business key users from different business areas:

Manufacturing, Production Planning, Inventory, Material Requirement

Planning, Sales, R&D, Distribution, Finance and Purchasing

. Managed Requirements gathering, Analysis, Design, Development and

Testing for additional modules to SAP ERP:

. Develop additional algorithm in SAP Production Planning module

. Develop different workflows for internal purchasing requisitions

. Implement new Material handling strategy in SAP Warehouse

Management module

. Enhanced the performance of Edita market demand with maximum

optimization of stored material and finished goods planning cycle

time by more than 80%

. Provided Support to more than 1000 users

. Increased production waste calculation accuracy by more than 10%

MS Dynamics Great Plains (GP) development, Integration and

Implementation (Managed a team of 6 team leaders, 3 developers and

10 key users)

Role: Project Manager

. Managed the development of additional module to GP to calculate the

material consumptions per work order thus enabling process

manufacturing operation to GP

. Project published on Microsoft Website as a case study (Document

available)

. Managed organization change from all manual processes to ERP

automated business processes

Sales Force Automation using Mobile devices implementation and

development (Case Study Website link by Motorola)

Role: Project Manager

. Managed Requirements gathering, Analysis, design, development and

testing of sales and distribution process

. Managed the development of goods returns from the market via Mobile

application, integrated with SharePoint workflows for internal

approvals and decisions

. Managed the Development of customer invoice printing module to

enable Sales Rep. invoice printing in the market using Bluetooth

portable printers

. Increased market time of sales representative with 90 minutes each

day using this Mobile application

. Increased the revenue of the company by 7%

. Applied GPS technology to track all market transactions which

reduced the number of sales supervisors needed to monitor sales

representatives from 1:7 to 1:12.

Sales Analysis and Dashboard BI Project:

Role: Project Manager

. Managed the software development project of BI (Business

Intelligence) cubes and dashboards for CEO and VPs showing sales

analysis and trends to support decision making process gathering

data from different DBs: MS Dynamics GP, Sales Force automation,

metadata

. Developed BI Cubes for finance to view financial results and costing

for Production operations

HR Performance Management System:

Role: Project Manager

. Managed Requirements gathering, Analysis, design and development of

in-house HR Performance Management System

. Managed the development of web application handling the annual

performance appraisal cycle for all employees

. Implemented workflows for approvals and acknowledgment of concerned

managers

. Implemented 360 evaluation cycle

. Developed reports to managers and HR displaying trends and Bell

curve

. Successfully implemented integration with HR and Payroll system

SharePoint 2010 Workflow Projects:

Managed Requirements gathering, Analysis, design, development and

testing of the following projects using SharePoint 2010 and InfoPath

integrated with MS Exchange for email notifications:

Budget control, Recipe changes, Maintenance requests, IT Incident

tracking, IT Assets tracking

Data Center migration project:

Role: Project Manager

. Managed a team of 4 IT technical staff and commissioned HP, DHL and

R&M to cope with the company decision to move to new premises

. Started planning 2 years before the movement, chose the

specifications for all data center components; cooling systems,

UPSs, Generators, power distribution, racks, cabling, raised floor,

communication methods (Landlines, Wimax and Microwave), Firefighting

and temperature monitoring tools

. Simulations to equipment (Blades, SAN, switches and routers)

movement took place prior to the movement to determine the right

path and timing from old premises to the new one. The migration

happened with zero downtime for the mission critical applications

Mercedes Benz, IT Manager Jan 2002

- Jun 2007

Mercedes Benz passenger cars Manufacturer CKD Plant

. Designed, Managed and Implemented the Company Intranet project to

support a paperless environment

. Managed the LAN design upgrade and implementation project to replace

existing 10 Base2 bus topology internal network active and passive

components with 100 Base-T Star topology

. Developed and implemented Backup policy using offsite backup tapes

to ensure data

. Prepared all UTP cabling, patch panels, racks, cable management and

switches bill of materials and specifications

. Selected the vendor and supervised the installation till the final

fluke testing phase

Projects:

MS Dynamic Great Plains development, Integration and Implementation

(Manage a team of 9 business team leaders and 2 developers, $2M

Budget)

. Managed Requirements Gathering, Analysis, Design and development of

additional modules added to MS Dynamic Great Plains

. Managed a team of 9 business keys users leaders from different

business areas; Manufacturing, Production Planning, logistics,

Material Requirement Planning, Sales, Finance and Purchasing

. Applied Integration between DaimlerChrysler SAP for CKD (Complete

Knocked-Down) shipments

. Successfully integrate HR with legacy application by the in-house

team

. Managed the development of monitoring tools for system functionality

and database performance

. The total time for the project implementation was 2 years and it was

executed on 3 phases:

. Financials (Accounts Payables, Accounts Receivables, Fixed

assets, Bank Reconciliation and General Ledger)

. Logistics (Purchasing and Warehouse)

. Production (Bill of Material, Master Production Schedule and

Assembly)

Company KPIs (Targets and Indicators System):

. Managed Requirements Gathering, Analysis, Design, development and

testing for Mercedes Benz Standard Business Processes KPIs

. Successfully implemented a web application to define, record and

control all Business Processes Metrics

. Delivered a graphical reporting for KPIs

Internal/External Websites:

. Responsible to implement Mercedes Benz company website project

. Managed Requirements Gathering, Analysis, Design, development and

testing of the company Intranet using the In-house development team

. Successfully implement the following software application on the

Intranet:

. Attendance self-service

. Who-is-Who

. Document control process

. Corrective action requests

EDUCATION

Middlesex University, London, UK M.Sc. in Business Information

Technology

Thesis Title: Critical Success Factors in ERP implementations.

Faculty of Engineering, Ain Shams University Bachelor of

Computer Engineering

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