Customer Service Manager

Ellen Skinner

***** ***** ( WESTLAND MI ***** ( 734-***-**** (

*******************@*****.***

Professional Experience

BATTON TECHNICAL, INCORPORATED [STAFFING AGENCY] - TROY, MI

Technical Illustrator/Technical Writer 9/2012 to 3/2014

Assigned to Detroit Diesel to create and update technical illustrations for

service publications using Catia V5 and Adobe Illustrator. Collaborate with

subject matter experts to write technical documents for service

publications. Review technical documents for standards and grammar and

prepare for online publication using Vasont and Xmetal Author 8.

Design systems, incorporated [Staffing agency] - Farmington Hills, MI

Process Specialist / Technical Illustrator 2/2009 to 3/2011

Assigned to Chrysler to create and maintain powertrain and body lines in

the Automotive Manufacturing Planning System (AMPS). Validate and create

assembly process drawings using Catia V5. Validate and assign proper tools

and parts. Write technical manufacturing processes, maintain and update

current parts in AMPS database. Tool design, measuring, and verifying part

data for interference or other issues using CatiaV5.

modern professional services [Staffing agency] - Troy, MI

Process Specialist / Technical Illustrator 4/2008 to 2/2009

Assigned to Chrysler to create and maintain powertrain and body lines in

the Automotive Manufacturing Planning System (AMPS). Validate and create

assembly process drawings using Catia V5. Validate and assign proper tools

and parts. Write technical manufacturing processes, maintain and update

current parts in AMPS database. Tool design, measuring, and verifying part

data for interference or other issues using CatiaV5.

Msx International - Warren, MI

Technical Illustrator 10/2006 to 4/2008

Technical illustration of assembly documentation for Chrysler vehicles

using Right Hemisphere and Adobe Illustrator. Maintained and updated parts

and created technical graphics in the Engineering Graphics System (EGS).

Michigan State University - East Lansing, MI

Advertising Assistant / Graphic Artist 10/2004 to 5/2006

Worked with advertising team to create and implement advertising materials

for campus businesses and events. Consistent communication with clients,

creation of posters, banners, fliers, coupons, tri-fold brochures, and

display cases.

Walter's Home appliance - Canton, MI

Office Manager 8/2002 to 8/2004

Maintained customer finance accounts, house accounts, accounts receivable,

billing, customer service, prepared reports for managers, data entry,

supervised part-time office staff, and general office duties.

Education

MICHIGAN STATE UNIVERSITY - EAST LANSING, MI

Bachelor of Arts 2006

henry ford community college - Dearborn, MI

Associate of Arts 2004

Skills

EXPERIENCE WITH MACINTOSH, UNIX, AND PC Experience with most Chrysler LLC data

PLATFORMS systems including VPM and EBOM

Microsoft Office and Microsoft Visio Working knowledge of Flash MX

Adobe Creative Suite XMetal Author 8 (XML Editor)

Catia V5 Right Hemisphere

Vasont

734-***-**** ( *******************@*****.***

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