Administrative Assistant Customer Service

Location:

Richardson, TX

Salary:

15.00

Posted:

March 29, 2014

Contact this candidate

Resume:

Virginia Reynolds

*** **********

Richardson, Texas 75080

Home Phone 972-***-****

Cell 214-***-**** - Primary

************@*******.***

OBJECTIVE: To continue using my secretarial & organizational skills to help grow the current establishment that I am working with.

QUALIFICATIONS

• Proven track of exceptional administrative support in, demanding work environments.

• Skilled user of technology, including Word, Excel, Power Point, MS Internet Explorer & Outlook Express, ten key by touch, Typing Speed 60 wpm and entry level skills with QuickBooks Pro.

• Detail oriented and multi-task, able to balance competing priorities and tight deadlines; known for quality, time completion of projects.

• Effective communicator, with polished telephone, interpersonal, and business writing skills.

• A team player, who is self-motivated, enthusiastic, and always finds away to succeed.

SOFTWARE SKILLS

MS Word, Excel, Power Point, Adobe Acrobat, MS Internet Explorer & Outlook Express. Proficient in MS Word Windows environment. Ten key by touch. Nortel & Cisco Phone system. Basics skills with QuickBooks. Quick study with internal software systems. Various copiers, scanners, fax, GBC Binding equipment.

EDUCATION

Graduated from South Garland High School, Garland, TX May 1984. Attend Richland Community College, Dallas, TX - Associate’s Degree – 45 hours completed to date (Major: Administrative Management).

Continuing Education Credit Hours - American Business Women’s Association - 6 Credit Hours - 2000.

EMPLOYMENT

Burnett’s Staffing, Inc., Plano, Texas 7/8/13 to 1/3/2014 (Part-Time)

Assigned to local office of, Planes Van Lines, Plano, Texas

Administrative Assistant to on-site Move Coordinators. Make contact with customers relocating within the United States to assist with moving their home goods and autos. Creating, editing and implementing estimates based on weight and miles per each move. Coordinating and confirming 3rd party services to assist customers with relocations. Processing monthly billing charges per each move. Maintain and archive multiple customer files and correspondences once relocation has been completed.

Burnett’s Staffing, Inc., Dallas, Texas 1/2013 to 6/2013 Temp assignment (Part-Time)

Assigned to local office of, Nova Magnetics, Garland, Texas

Administrative Assistant to the Director of Sales and Customer Service. Process new purchase orders, sales orders and work orders. Responsible for creating packets to order raw materials for orders received. This took the form of creating Bill of Materials and creating packets that contained product piece part drawings. Check and maintain inventory of raw materials. Ordering and receiving new materials when stock items are out. Perform weekly inventory checks on any open orders that contained product in stock and needed to be expatiated to customers. Preparing customer quotes upon request.

Burnett’s Staffing, Inc., Dallas, Texas 4/2010 to 6/2010 Temp assignment (Part-Time)

Assigned to corporate office of, Tandy Brands Accessories, Dallas, Texas 6/2010 to 4/2012

Human Resources Administrative Assistant - Back up Assistant to Shipping & Receiving. Back up Assistant to Receptionist.

Maintain employee confidential file room, which consist of new hire and terminated personal and healthcare files – 250 employees. Implement off-site storage procedures for out of date files using Iron Mountain. Assemble new hire packets. Coordinate and set up office space for new hires. Assemble marketing and training binders, tabs and inserts for special projects. Update and maintain department calendar for meetings and travel. Organize and implement yearly, healthcare Open Enrollment & 401k meetings. Other yearly events, Holiday party, employee Flu Clinic, Blood Drive, Health Fair. Maintain office supply inventory. Review quarterly, office supply core list and negotiate price cuts. Maintain printed material stock; letterhead, envelopes, office name plates and business cards. Design and produce special promotion products; t-shirts, binders and give away items.

Marquess & Associates Inc., Dallas, Texas 10/2009 to 2/2010 – Temp assignment (Part-Time)

Assigned to regional office of General Contractor.

Receptionist & Administrative Assistant

Receptionist, shipping and receiving, typing, mail pick up and delivery. Cold calls for new business opportunities. Assemble marketing binders, tabs and inserts for new customers. Back up to Accounting dept as needed for filing. Ability and incite on preparing a wide range of various types of correspondences on demand. Organize and schedule conference rooms for meetings. Know to be dependable, trustworthy, and punctual.

Warner Group, Inc. 2/2007 to 7/2008 (Part-Time)

Administrative Assistant, Typing, filing, processing account payables/account receivables, pay invoices, reconciling client accounts via QuickBooks Pro 2007, Set up and manage various Mail Merge projects addressed to HOA residents, Preparing and mailing new homeowner welcome packages, maintaining office supplies, mail pick up and delivery, shipping packages. Ability to, prepare a wide range of various types of correspondences.

Sigma Solutions Inc. 6/2003 to 6/2006

Administrative Assistant, Responsible for managing executive’s schedules, appointments, travel, meetings, conference calls, Coordinate division and department meetings; arrange the use of conference rooms and use of outside facilities. Monitor and maintain employee product training program. Organize and facilitate office relocation - twice.

SOS, Secretarial & Organizational Services 6/2001 to 6/2003

Owner & Operations of home based Secretarial Service.

Millipore, Allen, Texas 3/2000 to 5/2001

Administrative Assistant, Field Applications/Field Mktg & Tech. Support Grp. - Clerical support to group of 15 people strong. Responsibilities consist of multiple daily tasks. Schedule and arrange department meetings on and off site. Handle new employee hires and relocations. This could take various forms; assistance with arrangements for relocation, establishment of home business office. Other responsibilities consist of travel arrangements (domestic/international). Facilitate computer assistance when needed to new and existing employees - computers/desktops/laptops/printers. Establish and maintain cellular phone service for employees. Schedule and coordinate monthly calendars. Maintaining office supplies and monitor department use.

Assist with the training of other Millipore Administrative Assistants.

Millipore, Allen, Texas 8/1998 to 3/2000

Administrative Assistant to MiE Worldwide Marketing Director - Temporary assignment in addition to the Gas Apps & R&D Group. Clerical support to Executive Director. Assisted with his relocation from Hong Kong to Plano, Texas. Facilitated his office establishment both in Plano & Allen Texas.

Other responsibilities consisted of preparation of Power Point presentations. Arrange internal & external meetings. Travel both domestic/international. Maintain/Schedules, daily/monthly calendar. Organize correspondences filing system. Mail delivery.

Prepared a wide range of various types of correspondences. Meeting agenda/minutes, memorandum, department goals, tickler file. Access/Edit Millipore’s many databases. MiE Presentation Database, MiE Gas Apps Notes, @Millipore for preparation and development of presentation materials.

Administrative Assistant, Gas Applications & R&D Lab Group - Clerical support to MiE Gas Divisions Applications & R&D Lab Groups.

Millipore, Plano/Allen, Texas 9/1997 to 8/1998.

Administrative Assistant, Field Applications Engineering Group - Clerical support to 11 outside Field Applications Technical Engineers. Responsibilities consisted of preparing a wide range of various types of correspondences. Review expense reports for final payment. Schedule and arrange department meetings on and off site. This could take various forms; preparation of Power Point presentations & training materials, facility arrangements, meal accommodations. Schedule and coordinate monthly calendars. Coordinate travel/flight arrangements. Organize & coordinate dept. promotional projects.

Daily activities require that work be preformed with minimal supervision and maintain a high standard of performance. Attributes that are a must, are strong organizational, interpersonal, and verbal/written communication skills.

Millipore Span Products, Plano, Texas 8/1994 to 9/1997 - Administrative Assistant/Receptionist.

General Programming, Dallas, Texas 4/1994 to 8/1994 - Administrative Assistant.

CSC Logic., Dallas, Texas 11/1990 - 3/1994 - Account Manager

Manage accounts and projects for two large financial insurance systems with several sub-systems. Investigate clients’ problems. Set up and track projects on-line. Test new and changed programs, and move them to a production environment. Follow up on projects, and report their status to colleagues and clients. Create and distribute Update & Enhancement Rpts. Maintain client mailing list. Maintain clients’ user IDs in RACF.

Communicate with clients to satisfy their needs; act as a liaison to other CSC Logic departments. Interface with accounting department to prepare monthly client billing statements. Interface with quality control department to produce and distribute clients’ hardcopy, microfiche, and remote-printed monthly reports. Interface with marketing department to develop contracts. Interface with technical writing department to develop training materials, and to update and improve existing system documentation. Know for excellent working relationship with clients and co-workers.

CSC Logic, Dallas, Texas 1/1986 - 11/1990 - Receptionist.

CSC Logic, Dallas, Texas 5/1985 - 1/1986 - Data Entry Clerk.

PROFESSIONAL AFFILIATION:

First United Methodist Church of Richardson – Member of the Access Welcoming Team & Bible Study Group - Current

Girl Scout Leader & Co-Leader - Current

Dallas Junior Forum – Member 2006 to current – Positions Held: Historian, Ronald McDonald resident home volunteer Team Leader.

American Business Women’s Association - Member 1990 to 2000. Positions held; Chapter President, Vice President, Woman of the Year, Business Associates Event Chairman, Fund Raising Chairman, Historian, Hospitality, Career Development.

AWARDS:

Dallas Junior Forum - Outstanding Woman of the Month September 2008

Greenwood Hills Elementary PTA – Volunteer of the Year 2006

American Business Women’s Association -Woman of the Year -1996-1995

Perfect Attendance Award, yearly.

REFERENCES:

Burnett’s Staffing, Inc.

ASK for Pay Roll

706 Lincoln Sq.

Arlington, Texas 76011

Office: 817-***-****

Sara Wilhite