Customer Service Manager
Resume:
Matthew Zientek
Spring, TX, **379
*************@*****.***
Summary of Work Experience and Knowledge
I have received college credits in Math, English, general psychology, life span-growth
& development, college ethics, physical therapy, as well as, interpersonal
communications. I have studied and completed courses in management responsibilities
and customer service management including: the classification of the different types of
personalities that may be encountered in the work place as well as, the development of
employees. I have recently been trained in the Comptia A+ and Network+ Computer
Information Technology programs. I have certain knowledge of computers including,
Microsoft Word, Excel, Power Point, different file types, internet services, media/audio
programs, computer hardware, certain computer software, the manufacturing/building of
a complete PC, printers, copier and fax machines. I have basic knowledge of computer
networking including: the hardware, software, protocols (TCP/IP), internet, Ethernet,
wireless networking, servers, switches, routers, etc.
Work History
• Parts Finisher, Baker Hughes, Tomball, TX, 06/10/2010-11/04/2013
- Final process of industrial oil field equipment which include, paint
work, final touch-ups, decal installation and other final equipment
preparations prior to shipment to the field or repair.
•Manager, North Pointe Car Care, Tomball, TX, 04/2006-06/2010
- Managed/Supervised an automotive care shop involving automotive
maintenance/repair, customer service, employee duties(scheduling,
payroll, hiring/release, promotions, evaluations), shop finances,
clerical responsibilities, computer data(sales, inventory,
opening/closing procedures and the DIR and MIR(daily income report
and monthly income report).
•Personal Trainer/Floor Instructor, 24HR. Fitness, Houston, TX, 09/2004-
04/2006
- Instructed clients/members with fitness and health information
pertaining with exercise and nutrition physiology. This include:
exercise and nutrition programs, equipment use, muscle stretching
and certain aspects relating to human health, anatomy and kinesiology.
•Assistant Manager/Customer Service Representative, GNC, Cypress, TX,
08/2002-09/2004
- Customer service management/representative duties: customer help
with knowledge of nutrition, supplementation (vitamins/herbs), health
foods, sports performance inventory responsibility.
Education and Technical Training
•Lone star College, The woodlands, TX, 2007-present
•Cy-Fair High School, Cypress, TX, 1997-2001 (Diploma)
•JTI(Job Training Institute), Houston, TX, 2013-2014(certificate of completion)
More Information
I have recently taken the Comptia A+ and Network+ courses in computer IT. I also have
completed training in health, safety, management skills & industrial emergency plus
safety training.
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