Customer Service Representative

C LARA MUSHAYANDEBVU

** ******** ***** *****: 905-***-****

Hamil ton, ON L8E 1C6 E mail

t *****@****.**

OBJECT IVES

To find a position as a customer service representative in a progressive

o rganisation

H IG H L IG HTS

Effective team-player who can also work independently with minimal

supervision

Quick learner, willing to collaborate acquired knowledge

Able to successfully execute projects to completion

Dedicated and motivated with a strong work ethic

ADM I NSTRAT ION

Determine and establish office procedures

Operate switchboard 1-25 lines, fax, photocopying

Perform clerical duties such as filing, sorting and distributing mails

Data ent ry

Answer, screen, forward telephone calls

Schedule and confi rm appointments

Greet people and direct them to contacts or services areas

Basic booking

Prepare invoices and bank deposits

Order office supplies

T ECHNOLOGY

T rained on Meridian I I ACD phone features such as log

i n/out, not ready and make modes, straight and warm

t ransfer, and conference calling

Confidently navigated in a windows environment, managing

a nd organizing information efficiently

Ability to adapt to new software, experienced in applying the

use of MS Windows XP and Office (Word, Outlook Express,

E xcel, I nternet, E-Mail), Simply Accounting, QuickBooks

WORK H ISTORY

Dependable Home Tech October 2010-Present

Customer Service

B urlington, ON

O rder taker Nov 2009 – July 2009

P izza-pizza

Hamil ton, ON

Registration Clerk Nov 2009 - Nov 2009

City of Hamilton (H1N1 Clinics)

Customer Service Rep J uly 2008 – Oct

2009

Sp Data

Hamil ton, ON

Customer Services Rep A ug 2006 – April 2008

Teletech

London, ON

Basic Computer Teacher (Volunteer) J uly 2005 – April

2006

Windsor Women Working With Immigrant

Windsor, ON

Receptionist/Switchboard operator A ug 2000 - July

2005

New Jersey/New York

USA

R eceptionist/Switchboard operator Jan 1996 - 2000

H igh field Electrical

Zimbabwe

EDUCAT ION

2012-Present

Computer Class

Mohawk College

Hamil ton ON

Bookkeeping and Accounting 2008 – 2009

Mohawk College

Hamil ton, ON

Professional Secretary Diploma 2001 – 2003

Thompson Education Direct

USA

Executive Secretary 1996 – 1997

Secretary

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