Customer Service High School
Resume:
Darrin Virgilio
**** * ******* ** *******, AZ ***43
******.**********@*******.***
Abilities
Excellent written and verbal communication skills, with an eye for detail
More than 8 years of customer service and support on an Inbound and
Outbound level with recognized strengths in account maintenance, problem-
solving, trouble-shooting, and planning..
Highly productive and In Expert in the use of Microsoft Office
Professional, both windows and Mac systems. Self starter with a can do
attitude, and a Team Player, Acknowledged as "Total Quality Customer
Service Professional".
Recognition & Rewards
Strive Award/Employee of the Month Multiple times with Stream Global.
Super Star Award 01/2013 with Stream Global.
Employment History
12/2013 - 01/27/2014 CSI Professional-CVS/Caremark
Customer Care Representative
Answer inbound calls to fill Prescription refills.
Inform customers of unit prices, shipping prices dates, and any delays.
Check Order status of orders that have been placed on hold or shipped.
One Call Resolution, consult probe, and identify primary reason for
inquiry.
Provide and Maintain a High level of customer service satisfaction.
07/2013 - 10/2013 Connextions/United HealthCare, Phoenix, AZ
Customer Care Professional
Provide outstanding Customer Service to customers
Answer questions regarding claims inquiries, primary care physician
changes, and health benefits.
Attending, Following up and resolving customer complaints and questions.
Review and go over health benefits with member.
Provide and Maintain a High level of customer service satisfaction.
03/2010 - 03/2013 Stream Global Services, Phoenix, AZ
Customer Service/Support Representative
Provide outstanding Customer Service to customers
Answer general questions regarding customer accounts, assist in ordering
new products and services on behalf of the Client.
Attending, Following up and resolving customer complaints and questions.
Continuously work for exceptional customer experience, resulting in high
customer satisfaction scores.
Communicating solutions, successes, and opportunities to the Manager of
customer service.
04/2009 - 10/2009 Lisa Dellaratta A.R.N.P-C, Gulf Breeze, FL
Personal Assistant
Answer phone calls and direct calls to appropriate parties or take messages
Prepared monthly billing statements, ran misc. errands
Had use of company credit card and private car
Deposited check, balanced accounts, utilized internet banking
File and retrieve corporate documents, records, and reports.
09/2008 - 04/2009 Stream Global Services, Phoenix, AZ
Customer Service Representative
Communicate with clients regarding billing issues
General marketing regarding cellular products and merchandise
Troubleshooting to include problem solving resolution
Customer service issues to include complaint resolution
Check to ensure that appropriate changes were made to resolve customer's
problems
Education
Soldotna High School, Soldotna, AK May 2006
High School Diploma
Professional Reference's
Steven Pereze - 480-***-**** Friend/Co-Worker
Brenda Gonzalez 602-***-****
J. Blake - 602-***-**** Former Supervisor
Contact this candidate