Manager Technician

Location:

Posted:

March 27, 2014

Justin Akonful

336-***-**** *******@*****.***

To obtain a technical position that will give me opportunity for growth and

advancement.

Education

University of North Carolina at Pembroke, Pembroke, North Carolina

27282

B achelor of Science in I nformation Technology

Work Experience

Network Administrator /Desktop Support Technician, G reensboro,

NC One Path Systems, 7900 T r iad Center Dr,

G reensboro, NC January 2012-March 2013

Configu ring Routers and switches for company's using T F TP

•

• Using call manager/ call manager express to configure phones

• Opening trouble tickets with providers when customer networks go down

• Handling network request in a timely manner through email or phone

• Creating Standard Operation Procedures documents to record what was

done

• Following up with provider on networks issues

• Creating Cisco R MA's for customer equipment

• I nstalling software for employee's

• Providing MS outlook 2007/2010 support

• T roubleshooting Windows 7 issues

Desktop Support Technician, W inston Salem,NC

Piedmont Advantage Credit Union, 3810 No rth Liberty St, Winston Salem, NC Ma rch

2013- P resent

• Active Di rectory Unlocking

• I maging and Re-I maging desktops/laptops for users when needed,

t roubleshooting software & hardware issues

• Learning Financial Platform warehouse

• Setting up new phones in Call Manager, t roubleshooting voice issues

R eferences

Dr.Zhang 910-***-**** ***.*****@****.***

Jennie Lama 336-***-**** *****@*************.***

Sylvia Chavis 910-***-**** ******.******@****.***