Customer Service Data Entry

Scott Reed

*** ******** ***

Chester, WV *****

Cell Phone: 412-***-****

OBJECTIVE

To obtain a position this will utilize my customer service skills and my

computer information education wherever and whenever possible.

QUALIFICATIONS

Extensive customer service experience,

Excellent problem solving skills,

Extensive computer knowledge and experience

WORK HISTORY

March 2010-September 2013 Powerlink/ Servicelink Coraopolis Pa

Worked as a Data Entry and phone operator. Responsibility included placing

orders for the new orders of the clients and placing updates for orders

that are already in the system. Also was responsible for directing calls

to the proper areas. Other duties were to make sure that they clients also

received their reports in a timely manner.

April 2009-January 2010 DiCenzo Personnel Specialist Pittsburgh, Pa.

Worked for LSI as a customer service representative. Respond to numerous

client and appraiser's calls. Answering client's issues about their

appraisals and in turn working with the appraiser to resolve them. Also

reviewing revised appraisals to make sure questions are answered by the

appraiser. Making sure that appraisals come in on time. These are all

computer based.

April 2008-April 2009 PNC Bank Loan Service Specialist Pittsburgh, Pa.

Respond to numerous incoming calls from PNC customers. Answer question and

help clients resolve issues with their loans, checking accounts, and

various banking services in a timely manner. Training in deciphering

information pertaining to the various accounts and, subsequently obtaining

information for the clients is all done on the PC. Received "Top Performer"

Award for October, November, and January.

May 1999-April 2008 Wal-Mart Sales Floor Associate Weirton, WV.

Worked at various locations. Duties included assisting customers in

various capacities; locating products; answering/explaining

questions/information pertinent to each product; ordering items and

checking on on-hand merchandise utilizing a hand held computer; data entry

of prices; composing product signs and fact tags; and operating cash

register. Assisting the department manager with various duties, scheduling

and ordering supplies.

1994-1998 Crown Cork & Seal Inc. Summer Help, Weirton WV

Duties included: general labor; cleaning metal for production use; wrapping

metal to be shipped to customers; stacking metal that came from production

lines.

EDUCATION

1994-1998 West Liberty State College

P.O. Box 295

West Liberty, WV 26074

DEGREE: Bachelors of Science in Business Administration with a

specialty in Computer Information Systems.

COURSES:

*Excel

*Microsoft Access

*Databases

*C Programming

*Pascal Programming

*COBOL Programming

*Management Information Systems

*Systems Analysis

*Data Communications

*Microsoft power point.

*Create web-quest

1992-1994 Oak Glen High School

New Cumberland, WV 26047

Diploma

REFERENCES AVAILIABLE UPON REQUEST.

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