Jamie Serian

**** *. *********

Spokane WA *****

E-mail: acdcqi@r.postjobfree.com

509-***-****

OBJECTIVE

I love working in any field in which I have a direct connection to bettering the customer, be it through advertising, customer service, or just saving money. My strong suit would be call center with customer service or sales, but my determination and motivation make me give 110% no matter where employed. I would love to manage a team of sales agents or customer service representatives.

WORK EXPERIENCE

Answering Service Supervisor/Agent/Programmer

July 2013- February 2014

Pass Word Inc. Spokane, WA

Answering Service - Inbound Call Center

Agent, Dispatcher, Shift Supervisor, Programmer, Trainer

Took messages for a variety of accounts including Tel-Dig, (call before you dig, using mapping system) medical, alarm systems, emergency services, towing and billing just to name a few. Tel-dig calls 1 call environment, and the answering service calls 2 -4 lines at a time.

Supervised agents on the floor and monitored the alarm panel. Ran countless reports and spoke with clients directly regarding issues or kudos. Dispatched calls out to on-call doctors and technicians. Programmed new accounts and updated any changes to vital information using the Amtelco’s Infinity System.

Answering Service Agent

April 2012 - May 2013

Sound Telecom Spokane, WA

Answering Service - Inbound Call Center

Agent, Dispatcher, Trainer

Took messages for a variety of accounts including medical, emergency services, elevator phones, towing, billing and countless others. All calls handled in a 3 call environment

Dispatched calls out to Drs, On- call technicians and offices.

Handled client changes to accounts.

Trained agents in call accounts, Dispatching and making changes to accounts.

All using Amtelco’s Infinity System.

Customer Service Representative

August 2010 - March 2011

West Corporation Spokane, WA

Telecommunications Services

Customer Care for AT&T Cellular customers. Promoted to Technical Support.

Inbound Call Center for ATT customers, handled billing disputes, plan changes, general information and customer service.

Once promoted to Technical Support handled only technical issues with the network and/or device or user error.

Customer Support, Sales, Technical Support, Call Center,

Sales Representative

May 2010 - August 2010

RTUI Inc. Spokane, WA

Advertising and PR Services

Sold receipt tape advertising to small and medium sized businesses using various lead sources (YellowPages, ValPak, Google). Quota 15 a week.

Cold called businesses within a certain mileage of National Grocery Store chains that were partners and offered coupons placed on back of receipt tape with a contract.

Call Center, Sales, Advertising, Cold Calling,

Business Consultant

April 2009 - April 2010

Web.com Spokane, WA

Business Services - Other

Sold websites and S.E.O. to small and medium sized businesses through partner programs. Quota of 14 a week using partnership programs (Discover, Merchant Circle, INFO usa, YellowPages).

Called small and medium sized business and offered custom built websites for targeted marketing, if already had website offered S.E.O. Multitasking of checking the website for keywords and Google searches for business type.

Call Center, Sales, Account Management,

Sales Representative

July 2006 - December 2008

Portable Storage Inc. Ontario, CA

Construction - Residential & Commercial/Office

Sales Representative for aluminum and steel portable storage containers. Quota 8 a month.

Cold calling construction businesses, contractors, landscapers and related fields for rental and sales of portable storage containers. Handled own business accounts and managed transport of containers. Used leads from YellowPages, Info USA, and online.

Cold Calling, Call Center, Sales, Account Management,

Amusement Ride Attendant

June 2004 - June 2006

Scandia Amusement Parks Ontario, CA

Entertainment Venues and Theaters

Ride Park Attendant

Ticket taker at local amusement park with batting cages and miniature golf. Operated several roller coasters and rides, arcade, snack bar, inventory, cleaning, and customer service

Customer Service,

Customer Service Representative

December 2002 - May 2004

EDC Services Ontario, CA

Business Services - Other

Customer Service for American Express Merchants. Terminal activation and set up via call center. Sales were mandatory on a percentage of how many calls handled per day.

Handled customer questions about merchant services and terminal activations and problem solving as well as charges associated with merchant account.

Call Center, Account Management,

Assistant Manager

June 1999 - October 2002

Pacific Theatres Ontario, CA

Entertainment Venues and Theaters

Started working at entry level ticket taker, moved on to working in snack bar and ticket sales in the box office. Promoted to booth where I operated the projectors and then to Assistant Manager.

Customer Service, cleaning, serving food, selling tickets, projection, organizing the employee schedule, inventory, employee relations, safe drops, and til counts.

Customer Service, Management,

EDUCATION

Some College Coursework Completed, Liberal Arts Education,

September 2002 - March 2004

Riverside Community College Norco, CA

Drafting 1 year

English 1 year

Science 1 year

*No longer attending, would love to go back to school in a few years.

High School or equivalent, General Studies,

September 1998 - June 2002

Ontario High School Ontario, CA

Latin 4 years

Drafting 4 years

Math 4 years

Science 4 years

English 4 years

Work Experience 3 years

Athletics 2 years

CERTIFICATION

Fork Lift Certification

October 2008

USA FORKLIFTS

SKILLS

Customer Care Intermediate

Sales Expert

Call Center Expert

HONORS & AWARDS

Fishing License (3 sales in 2 hours) June 2009 at Web.com

Best Sales Per Hour Percentage for the month of March 2010 at Web.com

Perfect Attendance for a Quarter Oct. 2010 at West Corp.

Best Call Percentage for Team Dec. 2010 at West Corp.

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