Network Customer Service

Sudip Acharya

*****.*******@*****.***

ADDRESS: **** ******** ****, ********, ** 08043 MOBILE: 732-***-****

RECOMMENDATIONS: www.linkedin.com/in/deepacharya

EXECUTIVE PROFILE

A technology professional with extensive experience addressing highly technical aspects of network infrastructure that are of

vital importance to the management of organizations. I have led teams of Subject Matter Experts in achieving cross-functional

business objectives including, but not limited to, highly complex converged IP networks that are scalable and secure. I have

also managed teams of experts with tasks including the development and implementation of broad, pragmatic technical

solutions and strategies with the goal of attaining the maximum ROI. I pride myself on outstanding customer service, human

relations, and guidance techniques that drive results, promoting continuous cultural, policy and process improvement.

CERTIFICATION

CCNP CCDA

CCNP+Security MCSE 2003

AREAS OF EXPERTISE

Secure, Complex Network Architecture Virtual Server Environments

Converged IP networking IT service Delivery Management

Talent development and acquisition IT Policy and Procedure alignment

Feasibility studies and needs assessments Disaster recovery strategic development

Adherence to ITIL standards Self-motivated

EDUCATION

New Jersey Institute of Technology, Newark, NJ (Earned 90% tuition)

TECHNICAL PROFICIENCIES

Routers: Cisco 3900, 3800, 2800

Switches: Cisco Nexus 7K, 5K (5548/5596), 2K, 1Kv

Cat6500, 3750-x stacks, 3560, 2900, 9200(fibre)

Blade Servers: Cisco:

UCS 6100 & 6200

Dell:

M1000 blade chassis w/ m600 blades

Loadbalancers: A10: AX series

Citrix: Netscalar

Firewall/IPS: Cisco:

ASA 5585, 5540 w/ IPS SSM

Checkpoint:

R65 on dual Nokia IP390

Juniper:

Netscreen NS25 and NS50

Wireless: Cisco 4400 wireless controller, Cisco 5500 wireless controller, 1100, 1200 & 1552 series WAPs

SAN: Dell: MD3000i iSCSI storage

EMC: Clariion CX-700, VNX5300 & 5700

Proxy: BlueCoat SG810 proxy w/ AV510

WAN Accelerator: Riverbed Steelhead 1050, 3020, CMC 8000

Security: Cisco ACS 5.x

Networking: WAN, LAN, OSPF, EIGRP, BGP, vPC, VDC, VRF, HSRP, VRRP, DNS, DHCP, Ethernet, DS3, T1, MPLS, VPLS,

PBr, QoS, Radius, TACACS+, NetFlow, VoIP, IPTV, Multicast, 802.1x, FCoE

Software: MS Active Directory 2000/03, MS Exchange 00/03/10, VMWare, vSPhere 4/5, Infoblox

Governance: State Gaming regulations, PCI DSS

Network Management: WhatsUp Gold 14.3 w/ IP SLA, CiscoWorks, Solarwinds 10.1 w/ IP SLA Mgr 3.5, MS Visio, Cisco

Network Assistant, Cisco WCS/Prime, Cisco CCP, IneoQuest

PROFESSIONAL EXPERIENCE

Revel Entertainment, Atlantic City, NJ Sept. 2011 – Present

Manager, Network Engineering/Network Architect

Key Achievements

Senior member of opening team responsible for the designing, planning and implementing Revel's next-gen converged IP

network for transporting data, IP telephony and IPTV traffic for hotel and casino businesses based on scalability, agility and

reliability.

Designed and implemented Revel’s first-of-kind IP-based Casino network on end-to-end fiber backbone

Day-to-day management of Network & UC SME’s responsible for maintaining 48000+ data ports on 1600 switches, 12+ VRF’s

and multiple role-based networks

Represent Network/UC Engineering to other IT group’s and external departments to build strong working relationships

Successfully maintain 99.999% core network uptime since network launch in 2011 (100% core network uptime for 2013/14)

Manage multiple infrastructure projects simultaneously for diverse business groups and departments along with associated

budgets

Successfully maintain start-up ethic amongst Engineering team members resulting in positive customer-focused environment

Create SOP’s and policies to ensure agility and scalability in a secure manner as business needs and goals transform

Responsibilities

Network/Security:

Propose and architect secure, reliable and scalable engineering solutions for network & security technologies throughout

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the property encompassing 6.3 million Sq. Ft

Participate in strategic, capacity, and performance planning

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Research new technologies and evaluate their viability in Revel’s environment

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Provide guidance for critical system interactions during technology implementations and migrations

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Design and implement multi-VRF network for robust path isolation utilizing static routes, EIGRP & BGP

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Implement latest NX-OS features such as vPC’s & VDC’s for cost effective High-Availability, throughput & traffic isolation

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Successfully limit the use of Spanning Tree across the network for increased throughput and maximize fault tolerances

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Ensure proper documentation of current topology per process\technology throughout Engineering groups

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Design and implement IPsec VPN’s between strategic partners and disaster recovery locations

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Plan expansion of Cisco wireless topology

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Routine management of Internal & External facing firewalls for traffic filtering and accessibility between businesses

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Routine management of Internal and External IPS’s to prevent malicious traffic over Corporate and Gaming networks

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Implements critical vACL’s to isolate gaming and non-gaming employees spread across the various boundaries

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Design casino network to meet stringent NJ Division of Gaming Enforcement guidelines and requirements

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Lead redesign of complete Surveillance network infrastructure to increase fault tolerance and performance for 2600+ IP-

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based security endpoints utilizing unicast and multicast traffic flows

Plan and implement Cisco UCS server infrastructure utilizing 6100 & 6200 series fabric interconnects with EMC VNX

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SAN’s

Design VMware server farms on UCS fabric’s with Nexus 1Kv virtual switch for in-depth packet visibility in a virtual

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environment

Assist System Engineering group design & manage Cisco UCS fabric server farms and EMC VNX series SAN’s housing

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400+ servers

Develop multi-domain Active Directory environment for segregation and security between multiple logical businesses

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Application:

Implement and maintain Cisco Prime for management of large network infrastructures

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Implement and maintain Cisco DCNM for Nexus 7k and 5596 management

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Soft Skills:

Maintain strategic partnerships with local and national distribution channels

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Conduct contract negotiations with VAR’s and direct suppliers including union members

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Manage 20 consultants of various disciplines under high-pressure circumstances to meet stringent project deadlines

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Daily management of Network & UC teams to address design and troubleshooting tasks

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Mentor junior team members on an on-going basis

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Lead multiple members from different groups to maintain a structured approach to safeguard the network from

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potential security threats (i.e. Hotel guests)

Provide technical direction to the Network & UC Engineering Teams.

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Dechert LLP, Philadelphia, PA Apr. 2011 – Sept. 2011

Network Engineer, North American Network Operations

Key Achievements

Plan and implement a complete security audit of the global network infrastructure for the firm

Coordinate routine network management and troubleshooting tasks with global team members

Convert VMWare ESX stand-alone environment to vSphere 4.0 with shared storage infrastructure to increase fault tolerance

Responsibilities

Network/Security:

Configure Cisco 3900 and 2800 series routers, Cisco 6500

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Perform RCOA (Root Cause Outage Analysis) on network issues

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Configure and maintain extended ACL’s

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Ensure proper documentation of implemented design and changes to the enterprise

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Maintain and troubleshoot high number of T1’s and DS3’s between 18 international offices

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Ensure proper documentation of implemented design and changes to the enterprise

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Application:

Manage WhatsUp Gold and SolarWinds for device resource statistics

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Hardware:

Daily maintenance of Cisco 5508 WLC and 1100 series AP’s

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Daily maintenance of HP DL & ML series routers and HP MSA’s

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Cozen O'Connor Attorneys, Philadelphia, PA Apr. 2008 – May 2011

Network Engineer, Network Engineering & Security

Key Achievements

Designed and implement centralized DR site in central Pennsylvania

Prepared Cisco network for VoIP and video calls using QoS and PBR

Design and implement the migration of physical servers to a full VMWare environment using Dell M1000 blade chassis’

firmwide

Successfully redesigned Checkpoint firewall topology in the Philadelphia office to maintain redundancy and optimal

performance

Deployed and configured Riverbed WAN accelerators to 75% of Cozen O'Connor offices to dramatically reduce bandwidth

costs across 25+ worldwide offices

Lead a team of 14 regional IT technicians on day-to-day basis to ensure optimal service and SLA’s for remote offices

Responsibilities

Network/Security:

Configure Cisco 3900 and 2800 series routers, Cisco 6500,2900,3500,3100 and Foundry Big Iron x8 switches

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Configure and maintain extended ACL’s, NAT, PAT

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Responsible for troubleshooting managed VPLS and MPLS connectivity between all 21 offices

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Troubleshoot and verify OSPF and BGP protocols

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Maintain and troubleshoot CheckPoint R65 firewalls on Nokia IP 390’s

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Perform RCOA (Root Cause Outage Analysis) on network problems

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Configure and maintain Cisco 4400 WLAN controller with 99 LWAP’s

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Configure and maintain rules for BlueCoat SG810 proxy with AV510

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Ensure proper documentation of implemented design and changes to the enterprise

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Interface with Hardware/Software Engineers to provide solutions to recurring issues

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Application:

Manage WhatsUp Gold, SolarWinds and CiscoWorks for device resource statistics

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Document network changes using MS Visio

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Hardware:

Daily maintenance of Nokia IP390 and IP395 IPSO for CheckPoint firewall

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Daily maintenance of BlueCoat Proxy SG810

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Daily maintenance of Cisco routers, switches and WLAN appliance throughout the firm

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Innovotive Group, Inc, Marlton, NJ Dec. 2006 – Jan. 2012

President/Founder

Key Achievements

Co-founded an information technology firm which provided computing solutions for a wide variety of small to medium sized

businesses within the NY/NJ/PA area

Responsibilities

Designed network and planned integration of IT systems for each client

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Designed and built multiple Windows 2003 Active Directory networks for clients with an emphasis on network security

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and data integrity

Migrated users for a client from hosted email to a in-house MS Exchange 2003 environment

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Built and managed networks using HotBrick LB-2 Dual WAN router for load balanced and fault tolerant internet access

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Implemented AD 2003 GPO’s to enforce security restrictions to users using desktops along with numerous remote offices

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Centralized data structure to simplify backups and recovery using Symantec Backup Exec 10

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American College of Radiology, Philadelphia, PA Nov. 2001 – Dec. 2006

Network Administrator

Key Achievements

Instrumental in the migration of 56TB of medical images from older generation NAS devices to a new EMC CX700 Clariion

SAN system

Led migration from a Windows 2000 domain to a Windows 2003 Active Directory domain with Exchange 2003

Developed disaster recovery strategy for 56TB of data between the Philadelphia and Virginia offices

Successfully led implementation of new applications by maintaining key relationship with software developers

Responsibilities

Network:

Managed and provided support for a Windows 2000/2003 Active Directory environment with 3 DC’s, 2 DNS/WINS and a

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DHCP Server

Planned and implemented GPOs to maintain network security and uniform application deployment for the user

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environment

Maintained network security utilizing Netscreen NS25 and NS50 firewalls

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Configuration and management of an Airespace 4000 switched WLAN network with 8 APs and an InfoBlox RADIUS

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appliance for authentication

Planned and implemented enterprise wide backup and recovery solution using Backup Exec Vers. 9,10,11 and

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Commvault Galaxy Vers. 6 coupled with a ADIC Scalar 100(AIT) and 200(LTO) tape libraries

Installed and configured a Cisco 3030 VPN concentrator for remote users using IPSec

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Application:

Migrated, managed and supported MS Exchange 5.5/2000/2003 environment with approximately 900 mailboxes

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Designed and implemented VMware VirtualCenter to manage 3 ESX and GSX hosts

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Developed a VMware ESX cluster to run 6 IIS 6 webservers

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Hardware:

Installed, configured and maintained EMC Clariion CX700 SAN solution with multiple DAEs for 56TB of data via

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Navisphere 6.5

Responsible for fabric and Zone management using multiple Cisco MDS 9200 series fibre switches

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Created and maintained virtual servers in a PAN environment using Egenera blade servers.

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Assisted IT Director in designing and a Disaster Recovery manual for the department

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REFERENCES

Available upon request.

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