Manager Project

Todd E. West

** ********* ******* ***** ( Summerville, South Carolina 29483 ( 843-

***-**** ( *******@*********.***

Operations Manager

Change Management / Process Transformation / Continuous Improvement

Results-oriented, accomplished Operations Manager with more than fifteen

years' direct success leading multimillion-dollar remanufacturing operation

for top-tier companies. Proven record of driving integration of core

business goals and objectives with day-to-day practices; establish

direction and initiate key projects to effect change leveraging Lean, 5S,

and Six Sigma methodologies. Recognized mentor and motivator to diverse

direct and in-direct reports; foster team collaboration, communication, and

cooperation to meet shared objectives.

Core competencies include:

Lean Manufacturing / 5S Six Sigma Project Management /

Methodologies Delivery

ISO/TS16949 & ISO/14001 Strategy Development & Execution

Compliance Cross-functional Team Leadership

Cost Reduction & Efficiency Key Performance Indicator

Improvement Tracking

Budget Forecasting & Contract Negotiation / Management

Administration

Vendor & Partner Relationships

Professional Experience

CATERPILLAR, Summerville, SC

OPERATIONS MANAGER (9/2004 - Present)

Drive integration and execution of long- and short-term business plans for

Remanufacturing, Components & Work Tools Division encompassing automotive

transmissions, service parts, torque converters, hydraulic motors, pumps,

and components. Motivate and oversee team of five direct and ~300 indirect

reports across engineering and supply chain; provide technical management

for two external state-run product suppliers. Accountable for maintaining

ISO/TS16949 and ISO/14001 registration for certification. Cultivate and

manage relationships with key business partners, including Caterpillar,

Kawasaki, Parker, Allison, Chrysler, Ford, Eaton, Mazda, Navistar, General

Motors, and Saturn.

Selected accomplishments:

. Plant Safety: Championed safety-conscious culture and spearheaded

continuous process and behavioral improvements resulting in Recordable

Index Frequency of 0.70 in 2013 and 1.3M+ hours with no loss of time

from work.

. Change Management: Led business process and strategy transformation

initiatives with a focus on improving key metrics and driving down

costs; conducted Rapid Improvement Workshop to improve People Quality,

Velocity, and Cost metrics for all value streams, reduced labor costs

by 4% year-over-year for three consecutive years, and facilitated

resource allocation.

. Process Improvement: Implemented operations-wide Lean Manufacturing,

5S, and value stream transformation projects using Caterpillar

Production Systems.

. Instrumental to success of Six Sigma and process transformation

initiatives.

- Project Owner / Sponsor: New Product Introduction (NPI) projects

with responsibility for feasibility studies, control plan, standard

work, FMEA / SFMEA risk assessments, bill of material, and on-time

launch.

- Project Leader: Facilities consolidation project resulting in $890K

annual savings.

- Project Sponsor: Quality improvement projects, including warranty

and in-plant quality processes.

- Project Sponsor: Delivery performance improvement project yielding

90% increase in on-time delivery.

. Built high-performance, motivated teams; achieved employee engagement

/ morale ratings of 96% for direct reports and 83% for in-direct

reports.

DELCO REMY INTERNATIONAL, Summerville, SC

OPERATIONS MANAGER (7/2001 - 9/2004)

Promoted to direct day-to-day operations of remanufacturing department for

this leading manufacturer of vehicle component parts for Allison, Chrysler,

Ford, General Motors, Hyundai, Mazda, Nissan and Saturn. Executed strategic

plan to drive business and revenue growth in alignment with corporate

objectives. Held accountability for P&L and team of ten direct and 150 plus

in-direct reports.

Selected accomplishments:

. Successfully consolidated General Motors operations from three

facilities to one on time and under budget; achieved 5% improvement in

critical performance metrics and earned additional business.

. Led team through value stream transformation to improve efficiencies

and enable additional New Product Introduction driving revenue growth.

. Designated technical liaison for Japanese and Korean customers.

DELCO REMY INTERNATIONAL, Summerville, SC

BUSINESS ACCOUNT MANAGER (1997 - 2001)

Initially recruited to oversee account management and customer relations

for all commercial opportunities. Prepared job quotes and job routings;

developed and negotiated contracts. Interfaced with customers to maintain

high degree of satisfaction and create long-term relationships. Provided

technical management for suppliers.

Selected accomplishments:

. Played key role in preparing winning Request for Quotation for Mazda

and Hyundai Transmission Business.

. Served as champion for Mazda and Hyundai launch team from pre-launch

PPAP status to production status.

. Ensured full compliance with ISO/TS16949 requirements across all areas

of the business.

Prior experience as Operations Supervisor & Manufacturing Engineer with

W.W. Williams

Education & Credentials

OHIO NORTHERN UNIVERSITY, Ada, OH

Bachelor of Science in Industrial Technology / Management

Professional Certifications & Leadership Training

Six Sigma Training (Project Sponsor Certified, Project Owner Certified,

Caterpillar Production System (CPS) Blackbelt, DMAIC Greenbelt Certified)

( DuPont Safety Certified ( ISO/TS16949 Internal Auditor Certified (

OSHA General Industry Safety and Health Certificate ( 2013 Leadership

Dorchester-Summerville, SC Chamber of Commerce ( 2013, 2012, 2007 Making

Great Leaders ( Dale Carnegie Public Speaking ( Lead Advanced Manager (

Internal Caterpillar Training (Ethics, Finance, Lean, CPS)

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