Customer Service Quality Assurance

MAYLA CANADA

**** ****** **** ******* ** *****

Mobile: 203-***-**** Email: ************@*****.***

OBJECTIVE

Seeking long term employment in an organization where I can grow professionally and further

enhance my skills, knowledge and experience to face and overcome the challenges of today’s

changing work environment.

SUMMARY OF QUALIFICATION

• Fourteen years of experience in the Mortgage Financial Banking

• Quality Assurance 100 % accuracy

• Customer Survey scored at 100% level of service

• Highly skilled detailed oriented with great time management

• Maintained pipeline over 60 loans

• Two years managerial experience

HIGHLIGHTS

Lending & Underwriting Guidelines Credit & Income Analysis Cash-Flow Analysis Risk

Assessment Loan-to-Value Ratios Debt-to-Income Ration Conventional Mortgages

Conforming & Non-conforming Loans ARMs Loan Closing, Funding & Documentation

EXPERIENCE

Prosource Technologies, LLC

Case Manager Acquisition, Oct. 2013 – present.

• Coordination of loan mediation activities and closing process with homeowner.

• Conducting case audits for accuracy while adhering state and federal compliance.

• Facilitate the Offer to Buy Real Estate for completion.

JPMorgan Chase, Garden City, NY

Chase Private Client Senior Loan Processor, May 2009 – Oct. 2013

• Review of application, credit report, appraisal report, title report, income documents for

100% accuracy prior to Underwriting review for submission and closing.

• Cleared pending pre-closing conditions with the understanding of loan products and

program along with retrieved documents from clients while providing the highest

customer service to private client.

• Maintained over 60 plus loans and averaging 80% closed files.

Wells Fargo, Bellmore NY

Mortgage Loan Officer Assistant, April 2008 – May 2009

• Retrieved conditions from clients and providing assistance with their mortgage.

• Maintained rapport with Agent/Broker assisted them on fliers and marketing.

• Provided assistance with 3 Loan Officers with all pending conditions and pre closing

conditions of their files.

Bank of America, Mesa, AZ

Sr. Processor, Sept. 2003 – April 2008

• Provided training to new hires

• Maintained 100 plus loans and closing 80% closed files.

• Responsible for submission of loans, clearing pre closing and post closing conditions and

drawn closing documents.

Ameriquest Mortgage, Stamford, CT

Loan Processor, Jan. 2000 – Sept. 2003

• Submission of loans, clearing pre closing and post closing conditions.

• Provided assistance to 20 loan officers with any issues of files.

• Review files for audits with 100% accuracy.

EDUCATION & TECHNOLOGY

Sanford Brown Institute, Garden City, NY

GPA 3.8, Medical Assistant, Certified 2010

Computer Proficiencies: MS Word and Excel 2007-2013; Microsoft Outlook; Windows OS; Mac

OS X Lion

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