Customer Service Sales Representative

Alan T. Jackson

*** *. ***** ** ***** 317-***-****

Martinsville, IN 46151 E-mail:

*************@*****.***

Skills

Assembly

Extensive knowledge and use of both inch and

metric tools such as sockets and wrenches,

calipers, tape measures, pliers, wire cutters,

crimpers, soldering, flaring tools and heat guns.

Operating Systems

Proficient in Operating Systems: Windows 7,

Windows Vista, Windows XP, NT, Server 2003-2008,

Mac OS-X v10.0-v10.5

Hardware

Knowledgeable of all PC Hardware Components

including: Motherboard, Chipset, Expansion/Graphics

cards, Internal/External Buses

Troubleshooting

Have extensive knowledge in troubleshooting

computer Hardware and Software, Wireless Networks

and Voice over IP technologies.

Education 2001--2001 Information Systems Technician School

Great Lakes, Illinois

United States Navy

Graduated top of class

Promoted to E-3 prior to first Active Duty

Assignment. (USS Essex LHD-2)

1996--2000 Martinsville High School

Martinsville, Indiana

High School Diploma

Varsity Track and Field (4 years) Captain (2

years)

Varsity Cross Country (3 years)

Student Leadership

Peer Tutor

Awards Awarded Joint Meritous, Good Conduct, National

Defense, and Naval Achievement Medals, Global War

on Terrorism Medal, United States Navy 2001-2005.

Work

experience April 2013--March 2014 Bell Techlogix,

Epson--Plainfield, Indiana

Repair and Troubleshooting Technician

?Responsible for diagnosing problems with

refurbished Epson printers both under warranty as

well as out-of-warrarnty and repairing them per

Service Procedures.

?Responsible for diagnosing and repairing optic

engines in Epson projectors and ensuring for a

clear projection.

?

?Responsible for ordering parts for various

printers, verifying serial numbers, repairing and

cleaning printers as well as using SAP to close

printers and meet time quota requirements for the

day.

July 2012--April 2013 Interstate Warehousing

Franklin, Indiana

Shipping and Receiving Clerk

?Receive inbound and outbound trailers for

distribution into the cold storage

warehouse.

?Process paperwork for drivers BOL's, including

inputting inbound product into the computer

system as well as assigning warehouse doors for

drivers to unload.

? Apply trailer seals to empty inbound trailers and

verify seals and documents for inbound trailers to

unload on warehouse dock

November 2008--Jun 2012 Novellus Systems Inc.

Tualatin, Oregon Production Assembler III/Quality

Assurance (Sabre 200mm/300mm Assembly)

?Responsible for the cabling and assembling of

Sabre Next/XT tools by using engineering schematics

and bill of materials (BOM) lists. Routine use of

tube bending as well as wire stripping to ensure

proper installation of parts.

?Successfully completed 100% of Sabre Lean Line

training qualifications as well as completed

monthly training requirements for Safety and

Production awareness.

?Routinely removed parts from carts and utilized

schematics to correctly install parts onto Sabre

frame. Utilized cable harnessing standards to

correctly cable power and Ethernet cables as well

as run chemical and water lines throughout tool.

Responsible for using hot and cold flare techniques

to replace various tubing throughout tool for

proper operation.

?Assigned to be 5S focal and utilized Kaizen for

safe and organized tool operation while on

production floor. Conducted Quality checks on all

outbound tools before sending to shipping.

Inspected for proper operation of tools in Final

Testing.

?Ensured quality of work completed as per BOM and

engineering diagrams. Worked with engineers on

improving blueprints and schematics.

Work

experience November 2007--September 2008 Verizon Wireless

Cont. Plainfield, Indiana

Customer Service/Sales Representative

Troubleshot customer service issues, such as

phone repair, software updates, and bill payments.

Advised customers on proper setup of at-home

Wireless devices and software.

Utilized sales training techniques in order to

provide the best solution for our customers.

Dealt with customer issues face-to-face as well

as over the phone. Made cold calls on a daily basis

to insure customer satisfaction.

November 2006 - May 2007 AT&T

Carmel, Indiana

Premises Technician

Installed U-verse entertainment packages for AT&T

customers including Voice over IP equipment and

High Speed Internet hardware.

*Set up Wireless applications and Home Networking

in customers homes through Gateway and Wireless

devices. Installed software on customer PC while

ensuring smooth connectivity.

Educated customers on service features and

functionality.

Ran COAX/CAT5 cable through customer residences

in order to provide the best setup for

entertainment viewing and Internet connectivity.

December 2001--December 2005 United States Navy

Sasebo, Japan

USS Essex (LHD-2) CBS/CI Division

Served as an Information Systems Technician which

entailed maintaining continuous communications

between ship-to-ship and ship-to-shore stations.

Conducted maintenance on all ships antennas.

Conducted routine checks of ship's LAN, Internet,

Intranet and Network Security. Responsible for

keeping all Divisions computer hardware up and

running as well as replacing any computer hardware

components that become defective.

Checked through all message traffic including Top

Secret, Red Cross, and SCI clearance messages.

Stood 12-hour armed roving watches as Pier Sentry

as well as Ship's Rover.

Damage Control Petty Officer (DCPO) for 3 years.

Maintained regular maintenance of fire control

systems such as extinguishers, AFFF stations and

Repair Lockers.

Promoted to LPO, Lead Petty Officer, as

supervisor of Radio Communications after 3 years.

Contact this candidate