Sales Customer Service
Resume:
Catheline Exum
I am an innovative, self-reliant, optimistic, persistent team-player, who
is looking
forward to embark on developing my innate skills and utilize them as a tool
to spiral up in an
organized establishment
149 Hidden Court Road - Hollywood, FL 33023
*************@*****.***
Education
American Intercontinental University Weston, FL
B.S. -- Business Administration, 2003
Work Experience
Account Executive Mannoe Multi- Services Pompano Beach, FL
July 2013 to Present
. Ascertained clients' needs and offered services/ products when
appropriate
. Interacted with various internal departments to carry out client
requirements such as scheduling advertising; monitor account
activities, and monitor and manage collections
. Maintained up-to-date customer and prospect records and participate in
development of sales forecasts.
. Completed required documentation and reporting for the proper
processing of contracts, advertising schedules, sales calls, and
expense reports.
Sales Inspector Guarantee Floridian Pest Control Sunrise, FL
March 2013 to June 2013
. Prospected for in-home/commercial sales in assigned territory
. Developed a daily schedule of productive activity from creative
sources and qualified leads
. Sell additional services to present customer base and referrals
. Presented sales proposal, explained the problems identified and
proposed a solution
Admissions Recruiter Kaplan University Online Plantation, FL
August 2010 to February 2011
. Advised and counseled the students through the Admissions process and
facilitated the collection of all required Admissions documents relevant to
the first term start.
. Conducted interviews and evaluated each prospective student based on
his/her needs, desires, interests, qualifications, motivations, and
commitments.
. Ensured prospective students have realistic expectations regarding their
course of study by adhering strictly to established standards for
Admissions.
Educational Recruiter ITT Tech Institute Doral, FL
January 2008 to July 2010
. Conducted face-to-face interviews, telephone interviews and e-mail
correspondence to prospective students to determine their educational
needs, concerns and interests.
. Closely assisted and mentored students through admissions process.
. Verbally communicated approved presentations to promote programs to
prospective adult and high school students.
. Participated in school retention efforts maintaining productive
contact with his/her active students through graduation.
Assistant Management Enterprise Rent-A-Car Hollywood, FL
April 2006 to August 2007
. Aided in mentoring, training, developing, managing and promoting new
staff.
. Managed and deployed fleet of vehicles in the most efficient and cost
effective manner possible.
. Effectively communicated, influenced and interacted with all types of
customers, vendors, and co-workers from customer sales technique to
problem solving and conflict management.
Skills
. Knowledgeable in Microsoft Office, Word, Excel, and PowerPoint, Internet
Access in computer programs. Poses customer service skills, problem-
solving, multi-task orientated, and a team player.
Contact this candidate