Customer Service High School

Leslie Berrios

***** ******** **

Houston, TX *7066

Phone: 281-***-****

Cell: 281-***-****

E-Mail: ************@*****.***

Professional Summary

Customer-oriented CSR?successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Skills

Skilled in call center operations

Strong problem solving aptitude

Multi-line phone operation proficiency

Completed telephone training seminar

Work History

September 2011 to March 2013

NCO AAPAC Houston, TX

CSR

Answered a constant flow of customer calls with up to 8 calls in queue per minute.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Identified chronic customer issues by creating and maintaining customer complaint log.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Managed high call volume with tact and professionalism.

Oversaw call center employees to ensure customer satisfaction goals were consistently met.

Acted professionally and patiently when addressing negative customer feedback.

Education

2008 Eisenhower High school Houston, TX

High School Diploma

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