Customer Service Technician

Jennifer L. Horne

*** *** ***, ******** ****, PA 19076 ~ P 610-***-****~C 484-802-

7137~************@***.***

Objective

EKG Technician, Telemetry Technician, Monitor Technician, Medical

Receptionist

Professional Experience

Western Pest Service Newtown Square, PA

Customer Service Representative

Handled incoming calls from multi lined phones

Appointment scheduling

Collections

ASD-Answering Service for Directors Media, PA

Call Specialist

Answered incoming calls for over 4,000 funeral homes across the U.S.

Extracted important information from calls and forwarded messages to

funeral directors based on their specific individual requirements

Always handled calls with compassion and confidentiality

Apria Healthcare Boothwyn, PA

Medical Collections Representative

Printed and reviewed monthly patient aging report and solicited

overdue payments.

Thoroughly investigated past due invoices and minimized number of

unpaid accounts.

Strictly followed all federal and state guidelines for release of

information.

Appropriately and correctly identified errors and re-filed

denied/rejected claims as they were received from the Patient

Account Representative.

Responded to correspondence from insurance companies.

Identified and resolved patient billing and payment issues.

Confidently and adeptly handled claim denials and/or appeals.

Education and Training

Neumann University Aston, PA

EKG Technician (Course work completed, CET scheduled for March 26, 2014)

Personal

Took time off between jobs to have and raise my three children. This

opportunity was not only fulfilling on a personal level but also improved

my skills in time management, multi-tasking and organization. In April

2013, I took steps to found a first of its kind advocacy group for

Involuntary Breath Holding Spells. In May 2013, legislation was sent to

Harrisburg to recognize July 14th as Involuntary Breath Holding Spells

Awareness Day, this legislation passed the House on September 23, 2013, and

is circulating through Congress to gain support for national awareness. I

continue to maintain an awareness website, and hope to one day help fund

research for a better understanding of the condition, as well as further

the education of doctors and medical staff in the area of Involuntary

Breath Holding Spells.

References

Carol Mabee 610-***-**** Office Manager, Ocean Breeze Pool

Service

Tina Underwood 954-***-**** Florida Rep, Involuntary Breath Holding

Spells Awareness

Carrie Reilly 484-***-**** Personal Reference

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