Customer Service Manager

. Bradford Kearney

J

513-***-****

**** ********* **. ****** ** 45102 ************@*****.***

Objective

Dispatcher

Qualifications

** ***** ********** ** ******** industry. Dispatch, Management

10 years management experience accountable for up to 115 union

employees

Enjoy busy atmosphere

Employment

Delta airlines Cincinnati OH April 2010-Present

Aircraft lead agent, Responsible for all needed tasks while plane was on ground

Supervised 5 subcontractors and 250 ramp agents,

Assigned tasks in a very busy and time critical environment

Safety rep for entire ramp operations. Continually met or exceeded goals for

injuries in a dangerous work place

Recognized several times for exceptional customer service

Hazardous materials certified

Kearney Properties, Cincinnati OH and Northern KY 1986-2014

Owner of 52 rental units. Performed all maintenance, bookkeeping, collections,

inspections and evictions

ABF Cincinnati OH 1998-2001 Line-haul Supervisor.

Supervised 25 drivers and 12 dock workers in an union workplace

Dispatched local and over the road drivers

Checked driver logs for abnormal lapses in their work day then followed up with

coaching and peer pressure style of management

Audited driver interaction with customers then followed up

Set appointments for deliveries then instructed employees where to load freight on

trailer

Airborne Express, Erlanger KY 1995-1998

Asst Mgr, Dispatcher for 50 union employees.

In charge of all expenses and held accountable to meet budget

HR Manager. Performed all hiring and present at union hearings

Re structured routes to enhance efficiency without compromising customer

satisfaction

Accompanied drivers on routes in order to increase business

UPS, Cincinnati OH 1981-1995

Supervisor for 115 union Drivers

Started in warehouse then driver then supervisor

Went on check rides with drivers in order to meet customers and enhance service

Trained all new drivers on proper methods per company standards

Very involved in Safety committee throughout my career there

Education

Southern Ohio College, Cincinnati OH

Associate degree in Computer Science 1982

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