Customer Service Sales
Resume:
Shahid Rivera Ramirez
*** ******** *****, ***********, ** 60440
********@***.***.***
OBJECTIVE:
Seeking a position as a Receptionist, where my education, experience, and
skills can be used to benefit the company as well as future growth in the
same.
EDUCATION
Associate in Arts: Joliet Junior College, August 2014
Business Administration/Management
GPA: 3.0/4.0
WORK EXPERIENCE
D&H Distributing, Bolingbrook, IL
November 2011 to Present
Picker/ Quality Control Associate
. Pick and scan items properly for customer sales
. Manifest orders with accuracy and efficiency
. Parcel and LTL dock receiving
. Put-away merchandise proper location
. Create new locations for merchandise
. LTL manifesting and Picking
. Replenishment of merchandise
. Adjust locations in the WMS
. Work VPM machine
. IC duties as required
Mike's Maintenance, Bolingbrook, IL
November 2010 to 2012
Office Assistant
. Use Microsoft Excel to complete clerical work assignments
. Create invoices and bill to customers
. Answer and place customer phone calls
. Schedule daily appointments and maintain business calendar
. Perform regular email correspondence with customers
. Respond to customer complaints and educate customers about services
. Monitor and track supplies and inventory
Gap Inc., Lombard, IL
June 2013 to present
Sales Associate/Customer service
. Merchandise, replenish and restock inventory
. Assist customers with needs on the sales floor or in-store pickups
. Answer phone calls and perform sales over the phone
. Ring transactions at the register, upsell additional items and store
credit card
. Track sales and store initiatives via charting and reporting.
TECHNICAL/EDUCATIONAL SKILLS:
. Proficient in Microsoft Word, Excel, Access, Outlook and PowerPoint
. Create Excel spread sheets for data entry
. Create Power Point presentations
. Managerial and Financial Accounting
. QuickBooks software
. Microeconomics and Macroeconomics
. Marketing
. Management
. Computer information systems
. Logistics
. Speak, read, and write Spanish fluently
References available upon request
Contact this candidate