Customer Service Sales
Resume:
Jimmy (James) Owens
*** **** **** ****** **** Beach, CA 90805 . 562-***-**** . Email:
************@*****.***
OBJECTIVE:
To pursue a lucrative career as an Optician with a business where
professionalism, commitment and a principled work ethic will be utilized to
advance company growth and ensure personal success.
EXPERIENCE:
March Vision Care- Los Angeles, CA 06/2011-
Current
Lab Order Technician
. Receiving and processing lab orders for glasses for multiple providers
and independent Doctors.
. Assisting Call Center as a backup with overflow calls.
. Answering customer inquiries regarding vision insurance.
. Assisting Optometrist with becoming participating providers of March
vision care.
. Data entry with dual screen desktop.
. Assisting Manager with the training and development of new employees
on the Customer Service and Lab Order process.
National Vision Optical- Killeen, TX 09/2010-
6/2011
ABO Certified Optician
. Providing quality sales and customer service to all new and existing
clients.
. Answering customer inquiries both by phone and in person.
. Daily processing customer orders
. Educating customers on frame materials, styles as well as providing
contact lens training.
. Ability to cut, edge, polish, and tint single vision lenses.
. Process Insurances such as Eye Med, Medicare, Blue Cross, Blue Shield
and VSP.
. Top Salesman of the month.
Cedars-Sinai Medical Center - Los Angeles, CA 1/2007-
3/2007
Records Clerk (Temp)
. Responsible for maintenance of all confidential files.
. Patient out processing
. Verification of insurance and claims
. Filing and stockroom inventory
. Preparation of claims in a timely manner
Kaiser Permanente-Pasadena, California 4/2002-
1/2007
Medical Records Research Clerk
. Assist with billing
. Input patient data for payment processing
. Research and verify accuracy before claim submitted
. Interface with employers when needed
. Prepare claims in a timely manner for posting
QUALIFICATIONS:
ABO certified lic#181742
. Over 5 Year is Customer Service
. Over 10 years of experience in account management, optical and
insurance billing.
. Team Building and Training Skills.
. Excellent time management
. Extensive computer program knowledge translatable to optical systems
35-45 wpm.
. Exceptional Sales
. Dispensing Skills
o Lens and frame recommendations
o Fabricate spectacles in plastic and metal
o Recommend eyeglass frames
o Measure frames and patient's eyes
o Adjustment and repair of frames
o Pre-test (auto refractor, visual field)
o Can use a Lensometer
o Experience with VSP, Medi-cal Medicare, PIA, Eye Med
EDUCATION
Optical Dispensing Diploma American Career
College Anaheim, CA
General Education, GPA 3.2 David Starr Jordan
Preparatory Los Angeles, CA
REFERENCES
Lia Burton
Elite Group Collision Centers, Los Angeles, CA
Dameon Moore
Government worker, Paso Robles, CA
Bridget Green
Director of Medical Billing, Orange, CA
Contact this candidate