Customer Service, collections, data entry, Microsoft, excel, ppt

Cherokee Zabel **** Agave Dr. Laredo, TX *****

*****.*****@*****.*** PH: 956-***-****

Objective

To obtain a position where my skills, knowledge, and experience will be utilize and benefit the growth of the

company.

Professional Skills

• Problem solving,

• Leadership,

• Supervision,

• Accounts payable and receivable,

• Customer service and quality assurance,

• Data entry,

• Tech support, and

• Microsoft office suite

Communication skill is a strong resource I developed from my work experience.

Employment History

04-2011 – 02-2014 Convergys Tech Support (CBS)

Provide customer support for business class customer; troubleshoot customer's technical issues; Update and log

customer account with service issues and billing, schedule appointments on installations and work orders.

04-2010 - 03-2011 Corrections Officer Willacy State Jail (TDCJ)

Perform specific duties: routine inmate cell search, routine inmate pat searches. Provide security for inmates and

correctional staff. Updated daily logs with incoming and outgoing staff and visitors to the facility.

06-2009 - 02-2010 Collections GC Services 17 Concord St

Prepared outgoing/incoming mail sent and distributed customers to appropriate departments. Assisted customers with

payment arrangements and settlement options during collection call. Certified customer's accounts for possible

payment arrangements and settlements after customer notification.

08-08 / 04-09 Corrections Officer West Texas Detention Facility

Perform specific duties: routine inmate cell search, inmate transportation to and from facility, inmate and staff

transportation to local medical facilities, routine inmate pat searches. Provide security for inmates and correctional

staff. Updated daily logs with incoming and outgoing staff and visitors to the detention center.

Education

Montwood High School El Paso, TX Diploma

Laredo Community College Laredo, TX Jan. 2013 -

References

Upon request

Contact this candidate