Management Human Resources

Vela

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Laura L. Vela

***** *. **** *****

Scottsdale, Arizona 85255

Home: 480-***-****

EXPERIENCE

MSS Technologies, Phoenix, AZ 2013 - Current

MSS is a business management consulting firm headquartered in Phoenix, AZ. The firm’s focus is to

facilitate, educate and innovate – to help clients achieve industry leading performance in their operations

through best practices and proper application of technology.

Consulting Services Director

Lead operations and business development overseeing team of 15 consultants and five contractors.

Responsibilities include provide project management expertise to clients, lead and manage staff, develop

new consulting service solutions, leverage relationships in the market to develop new business opportunities,

grow existing accounts, build Healthcare practice and manage operational budget. Examples of

accomplishments include:

• Provide project management oversight for large scale blood donor system implementation and upgrade

at major Healthcare supplier

• Expand existing relationship at Healthcare client by adding talent to assist with enterprise resource

planning implementation

• Develop account plan strategy to grow existing accounts, resulting in additional pipeline growth of $1.2M

• Spearhead Innovation teams to build services relevant in the Healthcare market, and technology

services

relevant in all commercial industries

• Develop services to support Accountable Care Organizations

o Define requirements for reporting and Continuity of Care Documents

o Advise technology teams on required data fields, elements, functionality and reporting

requirements

o Provide recommendations for practice workflows aligned with Health Information Exchange

(HIE) requirements

o Provide recommendations for provider engagement criteria that are compliant with CMS

reporting standards

• Represent MSS at community leadership advisory boards including

o Board of Directors - Arizona Chapter of Health Information Management Systems Society

o Healthcare Technology Committee Member - Phoenix Business and Workforce Development

Center

o Committee Member – Arizona Change Management Group

o Phoenix Chapter Member - Healthcare Financial Management Association

Harris Corporation, Scottsdale, AZ 2011 - 2013

Harris is an international communications and information technology company serving government and

commercial markets in more than 125 countries. Harris is dedicated to developing best-in-class assured

communications® products, systems, and services.

Practice Leader - Healthcare Information Technology Services

Provide leadership to build healthcare IT practice in provider market. Responsibilities include develop new

service solutions, design innovative staffing and pricing strategies, grow existing accounts, identify new

business leads and run full sales lifecycle from lead to close. Examples of accomplishments include:

• Led large enterprise infrastructure professional services pursuit encompassing scope of WAN/LAN,

WLAN,

Site Surveys, Rack and Stack and VoIP resulting in win of over $40M (period of performance 6 years)

• Developed farming strategy to grow existing accounts of CareFX (acquisition), resulting in additional

revenues of $2M and pipeline growth of $12M

• Broadened executive relationships at existing accounts resulting in additional revenues of $2.2M

• Developed and delivered IT services education package for sales force resulting in lead generation of

$5M

• Assisted with development of cloud computing and hosting services in support of Harris Health

Information Exchange (HIE) solution

PricewaterhouseCoopers, Scottsdale, AZ 2010 - 2011

A leading global provider in the fields of assurance, tax, human resources, transactions, performance

improvement and crisis management serving 16 industry sector concentrations.

Director - Healthcare Advisory

Provided Transformation consulting services encompassing business processes, information technology, and

people/change management to clients in the Provider market. Responsibilities included business

development, practice development, client relationship managements, risk management and engagement

management. Examples of accomplishments include:

• Led large scale Transformation programs for provider market including largest regional children's

hospital

in southern California. Managed staff of 30 resources implementing full suite PeopleSoft ERP system

(Financials, Human Resources/Payroll, and Supply Chain Management), Hyperion Enterprise

Performance

Management and Oracle OBIEE Business Intelligence solutions. Expanded scope of work and

developed

executive level relationships resulting in additional revenues in excess of $2M

• Drove vendor partner relationship to develop pipeline, target accounts and co-develop new solutions

• Led practice as liaison between practice leadership and staff. Developed staff by providing direction and

guidance on building and delivering practice wide calls, creating content for communities of interest and

contributing quality deliverables to practice repository

• Developed approach to increase revenues by leveraging cross lines of service. Work with partners and

directors in service lines outside of IT to identify new opportunities including Supply Chain optimization,

Revenue Cycle and ICD-10 assessments in current and target account base

• Led business development efforts including establishing executive relationships, leading responses to

RFP/RFI requests for vendor selection services, implementation services, and strategic IS plans

Wipro Technologies, iGate Global Solutions, Scottsdale, AZ 2009 - 2010

Global providers of consulting, IT Services, and outsourced R&D, infrastructure outsourcing and business

process services.

Healthcare Practice Leader, Associate Vice President - Healthcare

Led development of technology and business process solutions for healthcare vertical including Providers

and Payors. Drove revenue generation and led sales team with go to market strategies. Developed strategic

partnerships with clients, vendors and consulting partners. Examples of accomplishments include:

• Engaged with key healthcare accounts on business process and IT outsourcing needs including claims

processing and help desk support

• Provided direction and mentored the on/off/right shore delivery teams to package remote patient monitoring

solution to correct audience

• Built go to market strategies and replicable solutions including mobile computing for providers

• Supported hunting efforts and helped identify key target accounts by leveraging relationships in industry

• Engaged with Microsoft, Cisco, RIM and strategic partners to explore and build joint go to market solutions

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Perot Systems, Scottsdale, AZ 2004 - 2009

A global provider of technology based solutions and capabilities with more than 23,000 employees, offering

clients consulting, business process, applications and infrastructure services.

Director of Business Consulting

• Led IT organization for client as Deputy CIO, overseeing end to end operations, projects, budget and

strategic

initiatives

• Led sales pursuit for multi-entity Enterprise Resource Planning (ERP) system including implementation

and

support services resulting in win of approximately $15M

• Developed solutions for clients including staffing models, off-shore resource requirements, budgets,

implementation workplans, support plans and service level agreements

• Led Lawson ERP solutions at Perot Systems and act as Subject Matter Expert for Lawson pursuits and

active

projects

• Identified new business opportunities, develop business proposals and broker new services with client

executives

• Worked with legal team to develop and negotiate service agreements with strong margins and minimal risk

• Managed Program Management Office for ERP and Clinical and Revenue Cycle

Vela Consulting, Atlanta, GA 2003 - 2004

Self-owned technology consulting company offering ERP and financial systems project management

services to Healthcare clients.

Independent Consultant

• Managed all aspects of Lawson 8.0.1 Financial and Human Resources/Payroll implementation, iGreentree

Applicant Tracking implementation, Crystal Enterprise implementation and McKesson-HBOC Materials

Management upgrade for two hospitals and several clinics

• Managed direct reports consisting of four information technology professionals

• Participated in defining organization’s strategic direction

Cap Gemini Ernst & Young/Ernst & Young, Atlanta, GA 1996 – 1999, 2000 - 2003

A European based leading global provider of technology based solutions and capabilities with more than

88,000 employees, offering clients consulting and outsourcing services.

Healthcare Consulting Manager

• Project managed multiple Lawson ERP system implementations

• Developed Strategic Information Systems Plans for integrated health system

• Managed ERP system selection project for emergency physicians group

• Managed TSI Decision Support System implementation for Veterans Administration Hospitals nationwide

• Conducted post-implementation system reviews to identify ways to maximize functionality, and ROI

• Developed Program Management Office (PMO) at Columbia/ HCA

• Instructed internal Solutions Implementation and Systems Planning and Selection training courses

covering the firm’s methodology on package enabled re-engineering

• Assisted with sales cycle through proposal development, client relationship management and solution

development

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Deloitte Consulting (Healthcare Practice), Atlanta, GA 1999 - 2000

A leading provider of technology and business process consulting services including Enterprise Applications,

Human Capital, Outsourcing, Strategy and Operations, and Technology Integration.

Senior Consultant

• Developed functional requirements for start-up Internet based Healthcare company and assisted with

development of business case for product offerings

• Developed Client Tracking System requirements and Logical Data Model for Public Sector client

• Supported business development initiatives through proposal writing and presenting at orals

EDUCATION

Master of Business Administration, emphasis in Operations and Purchasing

Arizona State University

Bachelor of Arts, General Studies - Minors in Business, Economics and Sociology

University of Arizona

AWARDS AND PUBLICATIONS

“Business Transformation Programs in the Healthcare Industry: Value, Challenges and Lessons Learned”,

MSS Technologies Blog, February 2014

PwC Spot Bonus Award Recipient for Outstanding Contributions, January 2011

“Implementing ERP Systems in Healthcare: Advantages, Challenges, and Lessons Learned”, Perot Systems

ViewPoint, January 2006

Perot Systems Healthcare Leadership Team “Unsung Hero” Award, December 2004

SYSTEMS EXPERIENCE

Lawson, PeopleSoft, McKesson, Cerner, Epic, API, Kronos, Hyperion, iGreentree, Crystal Enterprise

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