Customer Service Sales

DeonDre’ Franklin White

***** ***********, ***** ***, ** 44137 • *******@***.*** • 216-***-****

Education

Lake Erie College Painesville, OH

Pursuing Bachelors degree in Arts

Integrated Media, Digital Art and Technology May 2014

Courses

• •

Video Editing Intro Programming

• •

Web Design Video 2

• •

Drawing 2D/3D Animation

• Design

• Digital Photo

Key Academics

• Created PowerPoint presentations, comparing different computers

• Designed advertise utilizing pictures and text in Microsoft work

• Entered numerical data into Excel spreadsheet, and calculated totals using formulas

• Researched various Web design occupations using the internet

• Created Flash base website

• Created thirty seconds films in After Effect

• Created Ditone via Maya

Computer Skills

• •

Microsoft Office, Word, Excel, PowerPoint Maya

• •

Windows 98, XP, Vista and Windows 7 ActionScript 3

• • C#

Adobe Suite CS6

• FinalCut Pro

• HTML5, CSS

Work Experience

Universal Electronics Twinsburg, OH

Customer Assurance Representative January 2014-Present

• Customer interactions via phone to schedule appointments and troubleshoot equipment

• Communicate via email with coordinators of company to schedule, process, and resolve work orders

• Communicate or collaborate with company technicians to schedule customers’ home visit

• Determine the validity of work orders

Plain Dealer Cleveland, OH

Customer Service Representative September 2012-Present

• Distribute newspapers to stores, schools, and vending machines.

• Grow sales of the Plain Dealer within distribution area, and collect money.

• Effectively communicate with supervisors and build successful relationships with store owners

Village of Mary Mount Garfield, OH

Dietary Aid May 2013-January 2014

• Keeping continuous communication with cooks, servers, dietitians, and nurses to ensure the

Residents are served the proper meal plan.

• Prepares food items and assembles ready foods for patient trays

• Verify all details on meal ticket against what is served on tray for proper meals.

• Delivers food trays to patients’ units and dining area

• Washing pots and pans area

• Provide services in dish room

Spherion Staffing Service Lakewood, OH

Programming Machine Operator February 2012-

July2012

• Ensured that ESD procedures are followed as required to insure quality of product

• Tore down and processed the product, capturing serial numbers and data processing (entering information into

required databases and spread sheets)

• Tested and disposition products (pass/fail) as required

• Repackaged and quality audit of processed products (including scrap)

LMS Bedford, OH

Lead Warehouse Associate November 2011-February 2012

• Utilized handheld computer to record daily loading/unloading activities and the of daily recaps to capture all

billing and payroll information

• Preformed pre-shift checks on equipment to ensure proper function

• Coordinated services as well as staffing and pricing of loads with independent drivers

The Reserves Network Garfield, OH

Warehouse Associate August 2011-November 2011

• Maintained a record of all materials and jobs cut with Microsoft Excel, and Telnet

• Trained new hires on proper operation techniques of cutting machines

Pitney Bowes Cleveland, OH

Customer Service Associate March 2011 August2011

• Sort mail according to building and departments

• Acquire signatures package deliveries, collect mail from departments while delivering to them,

• Take mail collected back to mail room for resorting, and complete tasks within deadlines.

Wal Mart Bedford, OH

Sales Team Member January 2011 March 2011

• Assist in store customers

• Place orders to restock merchandise and handled receiving of product.

• Team meetings about goals for the day.

• Load and operate trash compactor.

FedEx Ground

Richfield, OH

Package Handler November 2007 – May 2010

• Conduct daily meetings about shipments for days work,

• Sort packages according to delivery location, load packages ont0 trucks according to regulations, make

sure packages are spaced correctly,

• Meet deadline for loading trucks correctly

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