Project Manager Sales Representative

John M. Burnside

248-***-**** *************@*******.***

Objective: To contribute my technical writing skills to a successful

company

Experience:

*/****- **/**** ****** Technical Writer Sandvik Mining Alachua Florida

(contract: Entegee)

. Write Operator Manuals for this OEM of industrial mining equipment.

. Author publications in Adobe FrameMaker 10.

11/2011-10/2012 Senior Technical Writer Autocar LLC (contract: New Era)

. Write Operator Manuals, Safety Recalls, website content and Assembly

Instructions for this OEM heavy-truck manufacturer of refuse and

street-sweeper vehicles.

. Author publications in Adobe InDesign Creative Suite 6.0.

4/2008 - 4/2010 Senior Technical Writer ASG Renaissance/Blue Force Services

. Coordinate with ASG Renaissance' Executive Vice President to create

and develop the Blue Force Services office in Charleston South

Carolina (as an enterprise of Michigan-based ASG Renaissance).

. Pursue new Business Development opportunities for this Department of

Defense subcontractor in Michigan, South Carolina and the Midwest.

. Travel as required to develop and maintain client relationships and

conduct project line-up meetings.

. Create the Engineering Design Guide for Compact Power Incorporated

(CPI; subsidiary of LG Chem) to capture the Research & Development

efforts for the Chevrolet Volt battery pack technology.

10/2007 - 4/2008 Senior Technical Writer Force Protection Industries, Inc.

(contract: Aerotek)

. Create operation, maintenance and repair manuals for Force

Protection's Buffalo, Cougar and Cheetah military vehicles.

. Function as 'point-person' for Force Protection's Cheetah model

(representing the company's Technical Publications Department in cross-

functional program-management meetings held in South Carolina and

Michigan).

. Travel as required to capture 'controlled-build' information conducted

at various prototype vehicle-build locations.

6/2007 - 9/2007 Web-Based Training Developer/Instructional Designer

Carlson Marketing, Inc. Troy, MI (short-term contract: Latitude Group)

. Updated product training courses for Carlson's client; Ford Motor

Company.

. Created model-year specific test questions.

. Recommended client changes to existing product course materials to

ensure technical accuracy.

8/2006 - 11/2006 Technical Writer Hewlett Packard/GM, Pontiac/Lansing, MI

('courtesy assignment')

. Created end-user troubleshooting guide for HP's Network Node Manager

(diagnostic software for robotic system on automotive assembly plant

floor; General Motors Lansing Delta Township).

5/2004 - 5/2006 Technical Writer Dana Corporation, Inc. Rochester Hills,

MI

. Created end-user documentation for Dana's Intelligent Hydraulic Drive

Division (research and development hybrid vehicle program for the U.S.

Army/TACOM).

. Functioned as sole-contact for documentation requirements (Service

Manual, Operation Manual, Kit-Installation Manual, Design Feasibility

Studies), including one month at partner location in Ballina,

Australia.

3/2000 - 7/2003 Technical Writer Jabil Circuit, Inc. Auburn Hills, MI

. Functioned as Project Manager to identify scope of required technical

documentation needs (audience, subject matter experts, level of

required detail, deadlines).

. Wrote complete end-user and training manuals for software created by

Jabil Circuit (for internal and external customer needs).

. Created user-friendly operation manuals for Jabil worldwide (including

travel to Boston, St. Petersburg, Boise and beyond to achieve proper

validation requirements).

12/1998 - 3/2000 Technical Writer Schenck Turner, Inc. (STI) Orion, MI

. Wrote complete end-user and training manuals for machinery designed,

engineered and built by STI.

. Used digital and 35mm camera to document various stages of machine

building.

. Created illustrations, charts and tables using Adobe programs.

. Gathered information from engineers and test floor personnel.

. Wrote procedures for operation and maintenance of machines.

5/1997 -12/1998 Technical Writer Rapid Design Service (RDS) Grand Blanc, MI

. Produced end-user manuals and documentation (for customers of RDS such

as GM, Ford and STI), using Word 97 and PageMaker 6.5.

. Worked on-site (contract) at Delphi Automotive Systems (Flint, MI) to

generate Work Instructions, Machine Operation Instructions and Process

Routings for QS9000 audits.

. Functioned as informal QS9000 Documentation Auditor (prior to official

audits).

1/1996 - 6/1996 Technical Writer General Motors Truck Group, Pontiac, MI

(contract: Modern Engineering)

. Team member of General Motors Truck Group Communications Department.

. Created Public Relations articles for Truck Group's newsletter

Truckline.

. Worked with Truck Group Engineers to create new product development

news releases for internal and external uses.

9/1994 - 1/1996 Sales Representative Labadie Olds-Cadillac-GMC, Bay City,

MI

. Marketed new Cadillac, GMC and Oldsmobile vehicles for this

dealership.

3/1989 - 6/1994 Manufacturer's Representative Luster On Products,

Springfield, MA

. Marketed proprietary electro-plating chemicals and equipment

throughout the state of Michigan.

. Established customer 'bridges' to introduce this out-of-state supplier

to Michigan; travel with Luster-On's president to arrange introduction

to these new Michigan clients.

. Overcame long odds of winning key accounts through sheer tenacity,

charm, humor and wit.

6/1985 - 12/1988 Sales Representative Archie Brothers Oldsmobile-Jeep,

Mount Pleasant, MI

. Marketed new Oldsmobile and Jeep vehicles for this dealership.

. Sold used vehicles and related warranty products.

. Worked full-time while attending Central Michigan University as a full-

time student.

Education: Bachelor of Applied Arts Degree- Central Michigan University,

Mt. Pleasant, MI

Major: Journalism

Minors: Advertising and Marketing

Graduated with BFA degree: January 1989 ('walked' May 1988)

Skills: Proficient in the following computer software:

> Structured FrameMaker 10

> Microsoft Office Suite 2010

> Adobe: Creative Suite CS6.0

> Adobe: PhotoShop

> Corel Draw

> Microsoft Visio

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