Customer Service Human Resources

Maria Buque

Email: **********@*****.***

** ****** ******, ******, ** L1R2Z6

(: (905)

***-****

Cell: 905-***-****

OBJECTIVE: To obtain a position as a Full Time Customer Service

Representative, Oshawa, offering an Employer a Skilled Individual with over

10 years of related experience.

HIGHLIGHTS OF QUALIFICATIONS

Well organized and multi task easily

Self-motivated with a positive attitude

Dedicated, loyal, hard working and punctual

Sound thinking with strong analytical capabilities

Collaborative team player and work well independently

Proven ability to learn new areas of responsibility and adapt to change

Dedicated to professionalism, highly motivated toward goal achievement

SKILLS AND WORK EXPERIENCE

OFFICE SKILLS OFFICE ADMINISTRATION / HUMAN RESOURCES SUPPORT

. Skilled in the use of Microsoft Word, Excel and Outlook. Accurate

keyboarding Skills with speed of 50 wpm.

. Experienced in preparing detailed correspondence, summaries, reports,

statements and documentation requiring the interpretation and

application of a wide range of administrative practices

. Developed and Maintained efficient filing systems both Computerized

and Manual

. Maintained manual and computerized filling and retrieval systems for

records and documents, including file correspondence, mailing lists,

reports, inventory data and manuals

. Prepared purchase requisitions and performed associated follow up

including monitoring of contract balances, commitment levels and status

of documents in accordance with divisional processes

. Provide Human Resources Support; recruitment, termination, provide

collection of documents, offers of employment

. Assisted in the formal development of Human Resources policies and

procedure including performance management systems.

. Performed pre-telephone interviews for prospective employee/employees.

. Answered telephone, and e-mails inquiries, schedule and confirmed

appointments and meetings

. Responsible for scheduling including leaves, attendance, vacation and

holidays

. Managed both customers and personnel files using exceptional data

Management techniques

. Provide information's for Academy Training in obtaining Security Guard

License.

. Prepared documents for Academy Students such Training Registration,

Consent and Liability, Certification, Photo ID and Student Completion

Number.

MARIA BUQUE

Email: **********@*****.***

32 Solmar Avenue, Whitby, ON, L1R 2Z6

Home: (905)

655-0982

Cell: 905-***-****

COMMUNICATION SKILLS

. Excellent interpersonal skills with the ability to communicate

effectively, both orally and in writing

. Developed solid professional internal and external work relationships

with others

. Good organizational skills with the ability to multitask and work in a

high pressure, high volume team oriented environment with minimal

supervision

. Ability to identify and analyze problems with inefficiencies and

develop effective solutions

. Proven ability to handle confidential and sensitive information with

discretion and tact

. Passion to serve and work with people

. Excellent business sense and professionally inclined

. Patient, empathetic and a good listener

CUSTOMER SERVICE

. Performed cash, credit card and debit transactions for Security

Training

. Served customers and accurately fill orders in a fast paced

environment

. Balanced daily cash flow with no variances on an ongoing basis

. Interacted with a wide variety of individuals

. Answered customer inquiries clearly and directly

. Effectively handled customer concerns and complaints while maintaining

a positive attitude

. Helped customer identify services or product that best suited their

needs

EMPLOYMENT HISTORY

Office Support

Temporary-2013

Tax Audit Solution

Human Resources Administrator

2012-

2013

Paragon Security Protection Ltd.

Administrative Support / Customer Service

10 years

Darlington Electric & Communication and Cable Company

Administrative Assistant

Temporary

Padgett Business Services

Customer Service Representative/Sales

Seasonal

Bombay Company Inc.

EDUCATION/TRAINING

Accessibility for Ontarians with Disabilities Act YMCA Training Centre,

Whitby, ON

Simply Accounting & Quick Book Skills Training

Centre, Durham College, Oshawa, ON

Microsoft Excel & Word Skills Training

Centre, Durham College, Oshawa, ON

Montessori Teaching Certificate Montessori

Teacher's College, Toronto, ON

Office Administration Course Durham

College, Oshawa, ON

VOLUNTEER EXPERIENCE

Community Care Durham, Whitby Administrative Support

YMCA, Whitby

Administrative Support

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate