Customer Service Part Time
Resume:
Pedro Vazquez
PHONE: 956-***-**** & 956-***-****
E-mail: ********@*******.*** & ********@*****.***
OBJECTIVE Entry-Level Tech
* ** * ****** ********* individual with a proven ability to learn quickly, create,
implement, and maintain procedures both old and new in any environment. I further
possess the ability to meet heavy work assignments and deadlines under strict time
constraints. In addition to my strong commitment and desire to succeed in every
assigned task, I am able to work independently or as a team, with a unique ability to
communicate effectively on all levels.
EDUCATION GradDate Credential
Universal Technical Institute (UTI) Houston, Texas 9/9/2011 Diploma
Area of Focus:
Automotive Engines and Repair
Diesel Computer Controls
Power and Performance II
Diesel Engines and Repair
Drivability & Emissions
Automatic Transmissions
Diesel Electrical Systems
Air Brakes/ Suspension
Diesel Fuel System Delivery
Diesel Advance Diagnostics
Diesel turbochargers
Hydraulics
Advanced Diagnostic Systems
Brakes
Electronic Fundamentals
Automotive Undercar
Electronic Diagnostics
Power and Performance LA
Fuel and Ignition Systems
Automotive Powertrains
Professional Applications
Power and Performance IB
Climate Control
Electronic Technology
Professional Service Writing
SCHOOL Location Area of Focus GradDate Credential
United South High School Laredo, TX General Studies 05/2010 Diploma
SKILLS
Bilingual- second language is Spanish
Windows, Internet and E-Mail training
Shop Key Training
All Data Training
SCT Tuning Training
Hondata Tuning Training
Martial on Demand Training
Typing WPM 75
AWARDS
TX A&M International Cert, of Attendance
2010 UISD Tomorrow's Teachers
Program
2010 Discover Teaching Day
CREDENTIALS and CERTIFICATIONS
EPA 609
OSHA General Ind. Safety/Health
FORD Technical Customer Handling
TABC Certificate Bartending Certificate
EMPLOYMENT HISTORY
Employer
Navistar Truck Inc./ TTI GLOBAL CONTRACTOR
Assembly plant field support: Perform repairs and diagnostics and reworks
according to manufacture specifications: Climate Control, Hydraulics, Drivability &
Emissions, Air Suspension, Fuel Delivery, Ignition Systems, Hydraulic Brakes & Air
Brakes, Diesel Fuel Delivery, Suspension, Electronic Diagnostics (CUMMINS, ISB,
SCR, MAXFORCE, MAXFORCE CAT, N13)
Employer
Rotex Truck Center Laredo Tx From: Sept/2013 To: Dec/2013
Service writing- Greet and assist customers, directing to appropriate location
and/or information source Assist in making appointments for equipment preventative
services, emergency repairs, and related customer contact Coordinate schedules for
mechanics Maintain mechanic worksheets for billing purposes Answer, screen, and
provide information in response to telephone calls, referring to other
information sources when needed Establish, maintain and organize paper and computer
file records on all equipment Compile and prepare reports required by management
Perform related duties as to specific assignments Apply knowledge of and respond to
questions regarding ordinances, regulations, policies, procedures, and practices as
related to office Communicate with managers, supervisors, co-workers, citizens, and
others, maintains confidentiality; and represents the County
Employer From To
Laredo Independent School District Laredo, TX 9/2011 Sept/2013
Light and Heavy Duty Gasoline and Diesel Technician- Perform repairs and diagnostics
on the following: Climate Control Hydraulics Drivability & Emissions Air Suspension
Fuel Delivery Ignition Systems Brakes Air Brakes
Diesel Fuel Delivery Suspension Electronic Diagnostics
Employer From To
MTS Transport Dump & Drilling Services 1/2010 9/2011
Dispatcher- Provided excellent customer service, managed and balanced delivery tickets
and pre- trips and post-trips ready to be logged on system, coordinate trucks leaving and
entering the terminal, communicate with driver and make sure he arrives on time and
track his daily progress, help the driver with alternative routes when traffic jams or
severe weather may occur, be familiar with driving regulations
Employer From To
MTS Transport Dump & Drilling Services 6/2010 1/2011
Starting Position: Full time Entry Level
Light and Heavy Duty Gasoline and Diesel Technician- Perform repairs and diagnostics
on the following: Climate Control Hydraulics Drivability & Emissions Air Suspension
Fuel Delivery Ignition Systems Brakes Air Brakes
Diesel Fuel Delivery Suspension Electronic Diagnostics
Employer From To
Payless Shoe Source Spring, TX 7/2010 9/2011
Sales Associate - Provided excellent customer service, managed and balanced cash
drawer, received and stocked shipments, responsible for bank deposits, opened and
closed the store, managed merchandise inventory
Starting Position: Part Time
Employer From To
Payless Shoe Source Laredo, TX 10/2009 2/2010
Sales Associate - Provided excellent customer service at all times, managed and
balanced cash drawer, stocked
Merchandise inventory, responsible for receiving shipments
Starting Position: Part Time
Employer From To
Vazquez Auto Repair Laredo, TX 9/2009 5/2010
Light duty gasoline and diesel technician: Perform repairs and diagnostics on the
following:
Climate Control Brakes Drivability & Emissions
Fuel Delivery Ignition Systems Fuel Delivery Suspension Electronic Diagnostics
Preventive Maintenance
Starting Position: Part Time
Employer From To
Lin's Grand Buffet Laredo, TX 6/2008 7/2009
Waiter - Managed and balanced cash drawer, provided excellent customer service,
served customers creating a home atmosphere, maintained a clean and safe working
environment
Starting Position: Part Time
PROFESSIONAL AND PERSONAL REFERENCES
Name Title Contact Information
Alexander Gonzalez Payless Shoe Source - Manager 832-***-****
Jose Vazquez LISD Mechanic 956-***-****
Mr. Duran LISD LEAD Mechanic 956-***-****
Umar Salim Qazi J.B. Hunt Driver - Friend 713 -732-1491
Mohammed Kalemudin 281-***-****
Contact this candidate