Customer Service Human Resources

Elizabeth Milikin

*** ***** ****, ********* ** **294 (T) 770-***-**** (E)

***********@***.***

Career Focus:

To pursue a career in Human Resources where I may fully utilize my solid track record in the areas of training

and move toward a myriad of future contributions

Summary of Skills:

Training and development Customer Service

Recruiting Quick learner Cooperative team member

Excellent interpersonal and coaching skills Outstanding interpersonal skills

Sales leadership development Microsoft Office, Excel, PowerPoint proficiency

Strategic thinker Quick learner

Detail-oriented Strong verbal communication

WinRetail Attention to detail

Motivated Conscientious

Accomplishments:

Process Improvement

• Created new departmental procedures manual Winretail

• Assessed organizational training needs.

Experience:

10/2006 - Current

Coca Cola Company Atlanta, Georgia

Stockroom Ambassador

Received and processed cash and credit payments for in-store purchases. Opened and closed the store,

including counting cash, opening and closing cash registers and creating staff assignments. Placed special

merchandise orders for customers. Shared product knowledge with customers while making personal

recommendations. Worked as a team member to provide the highest level of service to customers. Maintained

friendly and professional customer interactions. Advised managers on organizational policy matters and

recommend needed changes. Scheduled weekly inventory pickups and deliveries with vendors. Participated in

physical inventory counts twice a year facilitated monthly and quarterly physical inventory counts.

02/2000-09/2006

Old Navy

Douglasville, Georgia

Stockroom Lead/Customer Service

Planned and led training programs on staff development. Recruited and interviewed stockroom

associates Described merchandise and explain operation of merchandise to customer. Maintained

knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Administered all point of sale opening and closing

procedures.

Education:

2012- Devry University, Stockbridge, Georgia Henry

Technical Management and Human Resources

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