Customer Service Manager
Resume:
Randy Young
Robbinsdale, MN 55422
***********.*****@*****.***
Randy Young has proven skills in purchasing and project management, print
production and customer service-all with a history of completing projects
on-time and on-budget. Project scope includes traditional offset, print-on-
demand, variable data, direct mail, financial print, custom packaging and
large format in-store marketing signage.
Experience
Print Buyer (contractor) Target Corporation November 2013 to January 2014
Dahl Consulting, St. Paul, MN
Print buyer on the Target ISM US Apparel and Accessories team. In charge of
the "monthly" signage procurement segment for all US stores. Daily work
included approval of color proofs, submitting estimates through Target's
Procurement Estimating Tool and creating purchase orders in SAP. (Contract
was terminated early for corporate cost saving measures.)
Print Buyer (contractor) Target Corporation 2012 to March 2013
Dahl Consulting, St. Paul, MN
Print buyer on the Target ISM Canada Procurement Team. Responsible for
submitting electronic print estimates, color proofing and creating purchase
orders in SAP for in-store marketing signage via Winshuttle templates.
Projects ranged from various forms of traditional litho to large format
flat-bed digital print on plastic. Also was responsible for department-wide
Accounts Payable transactions.
Account Manager, 2011 to 2012
MarcomNordic, New Hope, MN
Manage custom packaging projects from CAD development to creating the price
quote to writing print shop specifications. Perform press and bindery
approvals. Create and maintain customer relationships. Coordinate Vendor
Managed Inventory (VMI) programs for high-value clients. (Corporate assets
were sold March 2013 and company is closed.)
Senior Production Coordinator, 2006 to 2011
Thomson Reuters, Eagan MN
Manage print projects from initial RFE through proof approval and press
OK's to lettershop and fulfillment. Projects range from offset and digital
printing on paper and plastic substrates to personalized direct mail and
variable data custom packaging. I became the "go-to" person for the
corporation's most challenging, cutting-edge print and fulfillment
projects, especially VDP. And was also part of the "Killer Idea" award
category winning team for the 2009 Midwest Direct Marketing Association
(MDMA) ARC Awards. (This position at Thomson Reuters was eliminated January
14, 2011 due to a company-wide reorganization.)
Materials Manager/Senior Production Coordinator, 2003 to 2006
Ameriprise Financial, Inc., Minneapolis, MN
Manage inventory and fulfillment of all forms of print, including more than
500 state-specific annuity sales kit variations. These sales kits included
financial prospectuses, contracts and state-specific supplements, and were
assembled and distributed in a "Just in Time" fashion using a combination
of inventoried offset print and digital print-on-demand.
Print Project Consultant, 2000 to 2002
ING, Minneapolis, MN
I teamed with internal business partners to create marketing print
materials at the corporation's in-plant production facility. Earned an
internal promotion in 2001 and became a key member of the financial print
team. In this new role, I was responsible for "household" mailings prior to
prospectus distribution and any required supplement mailings after
distribution. (This ING in-plant was closed due to a nationwide corporate
restructuring.)
Education:
Graduate of the Media Production program at Hennepin Technical College in
Brooklyn Park, MN
Computer software:
PC: Word, Excel, Oracle, Access, Power Point, SAP, Onyx, Noosh, Logic
Print, Pecas, Winshuttle, PSI
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