Project Manager Engineer

SHONDA BROWNING

**** ******* ***. ***********, ** 60154

847-***-**** – ***********@*****.***

SUMMARY

More than 10 years of experience in engineering and developing/managing projects and improving the

quality of telephony systems for US Domestic and International Customers. Analytical thinker with the

ability to work in cross functional, cross cultural team environments proving excellent interpersonal

skills and written communication skills.

PROFESSIONAL EXPERIENCE

GOODMAN NETWORKS., Schaumburg, IL 2013 Present

Project Manager

Led and maintain site acquisitions process on Customer projects for LTE and UMTS networks.

• Manage and conduct site acquisitions deployment meetings with the Customer and vendors

including; site identification, analysis, and qualifications through completion of zoning approval.

• Negotiate the leasing and purchasing of sites with site acquisition vendors.

• Develop and ensure the site acquisition schedules are obtained to meet market site launch dates.

• Align with Scoping, RF Engineering and A&E vendors to certify site configurations time frames are

met.

• Organize with Program Management teams to ensure sites meet Customer Requirements with the

pertinent documentation handoffs.

MOTOROLA INC., Schaumburg, IL 2011 2012

Customer Service Manager/Project Manager

Managed the Office of Emergency Management Center (OEMC) video installations and services for the

City of Chicago, including pre and post business sales.

• Directed the Customer Relationships between the clients, subcontractors, and vendors to ensure

the security and integrity of the project installations.

• Coordinated and interfaced with clients and Motorola senior leaders to build and maintain solid

relationships for security matters delivering complex video projects to completion.

• Created and developed quality improvement processes for the video surveillance system and

provided recommendations for future video growth.

• Established contingency plans, service support and procedural plans for the NATO Summit in the

City of Chicago.

MOTOROLA INC., Schaumburg, IL 2000 2009

Proposal Project Manager (2005–2009)

Managed the proposal lifecycle including project assignment, defining the scope, outlining objectives,

scheduling, and final pricing for new and existing technologies in both Domestic and International

markets.

• Negotiated functional team deliverables; identified risk, and critical paths for special projects (i.e.

Request for Information (RFI’s), Request for Quotes (RFQ’s), and Request for Proposals (RFP’s)).

• Improved Customer Satisfaction by delivering over 80% of proposal projects by the Customer

requested deadline.

• Ensured the accuracy and integrity of Proposal Management documentation and identified TL9000

quality improvements process to support of Wireless Customers.

• Facilitated Proposal Management issues and requests from cross functional team including Business

Development, Finance, Contracts, and Account Teams.

• Created Profit & Lost (P&L) documents to identify pricing margins for proposals and special projects.

Engineer Project Manager (2003–2005)

Managed implementations, installation and upgrades on iDEN Push to Talk systems for US and

International Operators for new systems and system expansions.

• Led the implementation efforts of iDEN Digital Communications Network system including dispatch,

telephony, and packet data networks.

• Coordinated, scheduled, and ensured assigned project delivery dates for iDEN implementation

and new business developments.

• Developed Statement of Work, Method of Procedures, operating manuals, and maintained iDEN

system documentation for Nextel International and Domestic markets.

• Identified and resolved issues and conflicts within the project team.

• Collaborated with departmental managers to review project(s) status, discuss problem areas, and

plan future courses of action for overall project improvement.

Senior System Engineer (2000–2003)

Led and maintained the iDEN Customer network providing high quality, timely and cost effective

implementations, installations and support for the iDEN system.

• Established root cause analysis meetings and developed post mortem reports for US Domestic and

Latin America Customer implementations and installations.

• Developed technical solutions using the Inteligine database (reporting system) which supports

Customers in an efficient and timely manner.

• Ensured 75% the iDEN hardware and software upgrades were completed during the maintenance

window without Customer downtime.

• Supported the switching network elements within the iDEN system including the hardware and

software functionality of the telephony switching and databases.

• Troubleshot issues with 3rd party vendors in International and Domestic markets, resolving technical

issues related to the telephony switching, data interfaces, billing, and database.

SPRINT., Overland Park, KS 1998 2000

Transport Engineer

Managed and led the management and maintenance for the transport equipment in the Sprint PCS lab.

• Established, provisioned and installed (SS7, T3, T1 and DS1) communication circuitry for STP’s,

Digital Cross Connects, channel banks, echo cancellers and other switching platforms.

• Generated and maintained policies and procedures for the lab infrastructure team including the

operation manual, disaster recovery and quality assurance documentation.

• Collaborated with 3rd party vendors (i.e. Motorola, Nortel, and Lucent) to supports iDEN network

functionalities, including Cisco, Nortel and HP.

• Managed and scheduled the testing of lab infrastructure equipment prior to field installation.

• Implemented, installed, and upgraded the Tellabs 5500S, 532L and Tekelec Eagle STP for hardware

and software functionalities.

EDUCATION

• BS, Telecommunications Management, DeVry Institute Technology, Kansas City, MO., 1997

• Master Certification Project Management Institute (PMI) Certification, George Washington

University, 2008

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