Customer Service Sales

IMMAD KHAN

** ********* **.

Brampton, ON, L*X*S6

Hm: 289-***-****, Cell: 647-***-****

E-mail: **-***@*******.***

HIGHLIGHTS OF QUALIFICATIONS

. Excellent customer service, managerial and administrative

skills

. Reliable, enthusiastic individual with excellent time

management skills

. Cooperative and supportive team member and leader

. Ability to perform effectively under pressure

. Readily accepts new challenges

. Outstanding people skills, sensitive in assessing needs

. Computer literate: Windows operating system, advanced MS

Office skills

EDUCATION

. Mechanical Technician Tool & Die - George Brown College (Sept' 06 -

Sept ' 09) Toronto

. Grade 12 - Stephen Leacock C.I. (2005)

Toronto, ON

WORK EXPERIENCE

Centract Settlement Services

- Customer Care Representative Appraisals- Toronto, ON April '08 - Nov

'11

. Provide Appraisal support to internal and external groups and

individuals

. Ensure appraisal services are properly administered

. Provide quality client instruction and testing interpretation

. Provide quality customer service by using feedback to plan, modify,

and set appropriate

goals and strategies

. Establish and maintain contact with existing, potential, and repeat

clients

. Marketing and promotion of appraisal services

. Development of new initiatives

Total Credit Recovery

-Recovery Consultant - Toronto, ON

Sept '07 - Jan '08

. Answer customer questions regarding problems with their accounts

. Advice customers of necessary actions and strategies for debt

repayment

. Locate and notify customers of delinquent accounts by mail and

telephone

. Confer with customers by telephone to determine the reasons for

overdue payments and to review terms of sales, service, or credit

contracts

. Arrange for debt repayment or establish repayment schedules based on

customers' financial

Vox Data Solutions (RBC Royal Bank)

-Customer Service / Sales Agent- Toronto, ON

Jan '07 - Aug '07

. Activated Royal Bank of Canada Visa/Master Cards.

. Reported for any lost/stolen cards.

. Updated customer profile on PC.

. Solved customer queried.

. Offered new promotions and insurances to customer in their RBC visa

card.

Volunteer

. Library Assistant

. Teacher's Assistant - Marking tests photocopy books

. Care giver at Hellenic Home

Contact this candidate