Customer Service Technician

ALISTAIR CURAMEN

*** *** ********* *****, **** **6

310-***-**** - Mobile

Long Beach, CA 90802

***************@*****.***

EDUCATION

Bachelor of Science Degree, Computer Information Systems

2002

DeVry University - Long Beach, CA

EXPERIENCE

National Director of Educational Partnerships

10/2013 - 3/2014

ICDC College - Los Angeles, CA

. Develop and maintain a network of professional contacts to educate and

inform potential Educational Partners of the merits of ICDC College's

program offerings.

Develop strategic initiatives and executable plans for various outreach

activities to both government and community clientele.

. Research and identify business opportunities in order to promote ICDC

College's visibility and brand recognition to potential Educational

Partners.

. Participate in the development, organization and coordination of mutually

beneficial events and activities with Educational Partners.

Campus Director / Director of Education

09/2009 - 10/2013

ICDC College - Lawndale, CA

. Supervised and managed a faculty and staff consisting of over 35

employees with a student population of 475-500 students.

. Managed all Campus operations and departments with total P&L

responsibility.

. Provided training, development and mentoring of faculty and staff.

. Participated in daily activities and operational management decisions

pertaining to student and Campus directives.

. Continually evaluated the effectiveness of educational programs through

Program Advisory Committee (PAC) meetings, student and instructor

feedback as well as faculty and staff evaluations.

. Participated in the development of new programs and curriculum.

. Maintained acceptable retention rate of students in accordance with

college, accreditation and corporate guidelines.

. Monitored overall Campus retention, completion rates, placement rates and

metrics pertaining to the increase of student population.

. Evaluated and resolved student inquiries, issues and problems to ensure

that appropriate action is taken to the satisfaction of the student,

College, and/or regulatory agencies in compliance with policies,

procedures and legal requirements.

. Communicate and maintain corporate compliances, updates, accreditations,

and campus improvements.

. Provide weekly reporting to Regional Management and Corporate Leadership.

. Achieved the 2011 Schools of Excellence Award by Accrediting Commission

of Career Schools and Colleges (ACCSC).

Associate Campus Director / Operations Manager

11/2008 - 09/2009

ICDC College - Los Angeles, CA

. Assisted the Campus Director with management and supervision of faculty

and staff consisting of over 25 employees with a student population of

375-400 students.

. Participated in daily activities and operational management decisions

pertaining to student and Campus directives.

. Continually evaluated the effectiveness of educational programs through

Program Advisory Committee (PAC) meetings, student and instructor

feedback and faculty and staff evaluations.

. Participated in the development of new programs and curriculum.

. Maintained an acceptable retention rate of students in accordance with

college, accreditation and corporate guidelines.

. Monitored overall Campus retention, completion rates, placement rates and

metrics pertaining to the increase of student population.

. Evaluated and resolved student inquiries, issues and problems to ensure

that appropriate action is taken to the satisfaction of the student,

College, and/or regulatory agencies in compliance with policies,

procedures and legal requirements.

. Achieved the 2009 Schools of Distinction Award by Accrediting Commission

of Career Schools and Colleges (ACCSC).

Director of Education

11/2007 - 10/2008

Everest College - Torrance, CA

. Assisted the Campus President with daily Campus operations.

. Managed and supervised the Education Department with a faculty and staff

of over 15 employees and a student population of 225-250 students.

. Participated in daily activities and operational management decisions

pertaining to student and Campus directives.

. Responsible for implementing an educational program and maintaining

educational standards.

. Directed the development of curriculum; scheduling of course offerings;

maintaining sufficient academic supplies; supervising and training of

faculty and staff.

. Continually evaluated the effectiveness of educational programs through

Program Advisory Committee (PAC) meetings, student and instructor

feedback and faculty and staff evaluations.

. Maintained an acceptable retention rate of students in accordance with

college, accreditation and corporate guidelines.

. Monitored overall Campus retention, completion rates and metrics

pertaining to the increase of student population.

. Evaluated and resolved student inquiries, issues and problems to ensure

that appropriate action is taken to the satisfaction of the student,

College, and/or regulatory agencies in compliance with policies,

procedures and legal requirements.

. Communicate and maintain corporate compliances, updates, accreditations,

and campus improvements.

. Provide weekly reporting to Campus President.

. Achieved Parthenon Award for Outstanding Director of Education for lowest

attrition in the Southwest Region (2007-2008)

Director of Career Services

08/2007 - 11/2007

Everest College - Torrance, CA

. Successfully provided graduating students with career employment

assistance.

. Conducted career development seminars and workshops for students.

. Developed and maintained bi-weekly job club for current students and

graduates.

. Cold-calling of employers for possible job openings for graduates.

. Facilitated and served on Program Advisory Committee (PAC) meetings

consisting of employers and graduates in regards to curricula.

. Assigned, supervised and evaluated Pharmacy Technician students at

externship sites.

. Planned and coordinated all student activities and events.

. Facilitated company hiring events and job fairs.

. Achieved 85.1% Graduate Employment for 2006 Graduates; Ranked 3rd in the

Southwest Region

Pharmacy Technician Instructor 12/2004 - 08/2007

Bryman College - Torrance, CA

. Successfully provided instruction and classroom management for 15 to 30

students in a classroom setting.

. Organized and presented daily lesson plans and lectures based on Pharmacy

Technician curricula.

. Assisted students with tutoring on subject matters related to Pharmacy

Technician curricula.

. Assigned students to pharmacy externship sites and in aided students in

career development.

. Achieved 100% Graduate Employment of 6am-10am Pharmacy Technician Class

(2005)

Pharmacy Technician II 09/1999 -

08/2007

Long Beach Memorial Medical Center - Long Beach, CA

. Provided excellent customer service involving routine inpatient pharmacy

daily operations and received multiple "Applause Award" from nursing

staff for "Superior Customer Service and Patient Care".

. Performed order / data entry associated with prescription processing from

patient chart and medication orders.

. Rotated in various AM/PM shifts including working in ICU/CCU satellite

pharmacies.

. Performed IV medication rounds closely interacting with hospital patients

and staff.

. Provided training to new employees in regards to various pharmacy duties

and responsibilities.

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